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  • activation issue

    A
    A
    Hi I have bought the Vienna Special edition and it is installed successfully. I have also bought the download of SE Strings plus but after I enter the activation code in the eLiscenser control center it then shows me a drop down window asking me to "select eLicenser" and my key shows up in pale grey with a red no entrance sign over it. And tells me there is no eliscenser connected to my computer...??? ANd yet I ran a recover and it reads my key and says there is no problem and my vienna special edition is running fine. Do I need to buy another key to run SE strings plus, or do I have to buy a separate liscence?? If anyone can shed light on this and give me advise I'd be most grateful. With thanks A
  • A
    A

     I have had similar oddities with the eLincenser control centre, greying out the key. I found if you go to task manager, and force the eLicenser application to end task, and run it again, all is well. You could just reboot the computer which should achieve the same thing.

    You definately only need one key to run all libraries
  • A
    A
    Thanks so much for your quick reply. I did a restart and it's worked perfectly!! :) THANKS!
  • A
    A
    i now have a second issue!!: Can anyone help? I bought SE strings Plus (to add to vienna special editions) because I did a restart, I lost the page that gave me a direct link to download the product I just bought and now I dont know which link to click on, on the VSL website to download the library I bought... The email they sent sends me to this link: http://www.vsl.co.at/en/68/498/780/515.vsl but where do i go from here? I clicked on the SE strings plus download manager (thinking that is what I needed) but my mac doesnt read the file that it downloaded.... I am on macbookpro 10.6.6 thanks
  • K
    K

    I only have experience with the DVDs , but did you check out  the pdf manual for the download manager  ?

    http://dl.vsl.co.at/downloader.aspx?ID=3211

    In the download section they also mention :

    "If you encounter any problems [with the download manager], you can use our alternative download via the instrument menu to the left. Find all instructions to download the files manually in the Vienna Instruments Alternative Download Manual."

    Should work, but I´m not sure how it is for mac platforms.

    If it doesn´t work at all, drop them a mail to support, usually they are very fast and helpful.
  • A
    A

     From the page http://www.vsl.co.at/en/68/498/780/515.vsl  just click on SPECIAL EDITIONS (top left), then your available downloads will show on screen. Make sure you download the Mac files and not the PC ones, 
  • A
    A
    thank you! it's all downloaded now but not showing up in my VSL when i open it in logic. Only the special edition library is opening, but the strings plus are not... any ideas?...
  • PaulP
    VSL Team
    PaulP

    Hi,

    the Special Edition PLUS is incorporated in the Special Edition. Open the string presets, matrices and patches and you will find "+" files as well as "advanced" patches, which gives you the Special Edition PLUS content. 

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support