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  4. Elicense problem Please help!

  • Elicense problem Please help!

    D
    D

    I have two USB E-Licenser dongels on my machine. THe other day I was tryinmg to transfer my VSL Elements lib to the other dongle that holds my VSL SE, + Extended and Appasionatta strings + Extended. The transfer didn't seem to work and now my VSL Elements license is not on either key.

    I have installed the most recent version of Elicense (6.1.1.1048) and tried the Recover button. No success. The recover button says:

    "Recovery An error occured which prevented the operation from succeeding. Please restart your computer and try again (which I did) or contact your software vendor..." (which I have done directly and am also doing in this forum)

    When I try and enter the Activation code Elicence recognizes that it is an VSL Elements code but then gives the following error:

     "The activation code has been used already... Please contact..."

    What has happened here? I also have an old Steinberg demo of Hypersonic and 3 Hypersonic collections that are on one of my keys that I would like to delete but there is no way of deleting them. When I hilight them the "Remove License" option from the drop down menu at the top is grayed out. I really don't care if these old hypersonic licenses are still there but I really need to fix my Elements issue.

    Any help would be appreciated. I have to say that I was pretty Ok with this form of copy protection but now that I am having problems I have to say it sucks. (Not VSL of course, they rule!)

    Thanks for any help,

    Darren
  • K
    K

    Perhaps one of the keys is really damaged.

    Did it fall down or did you have some power spiking recently etc ?

    It is bad luck, that it happens now during christmas, but I think you will have to wait until after the holdidays.

    The only thing I would try is, to transfer the licenses between the keys using another computer.

    Perhaps the USB controller is broken, Antivir Software blocking something...whatever.

    Take care & enjoy the holdidays

    kh
  • PaulP
    VSL Team
    PaulP

    Hello Darren,

    I have already answered your mail to our support team.

    It seems like you are using very old eLicenser Keys (from 2002 and 2005, as far as I could see). Older keys have less capacity, and you are using quite some licenses, also from other developers.

    We will find a solution for this, I´m sure.

    In general, it´s not a bad idea to get new ViennaKeys or Steinberg Keys every 2-5 years, also because there is a guarantee of 2 years on these keys.

    I´ll keep you up to date and will contact you as soon as I have heard back from my colleagues at eLicenser :-)

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • D
    D

     Thanks Paul. Yes the dongles are from my original Cubase and another was from my Lorg Digital Legacy collection. If I buy a new Elicense dongle from VSL will it hold more keys? (as well as other developers?)  The iLok dongle apparently hold quite a few licenses. This is why I was concerned about the old Hypersonic demo licenses that are taking up space on the Cubase dongle.

    I am thinking about buying the Fanfare trumpets and new VI Pro. I assume these will need to be licensed and I'll need to have room on one of the dongles.

    As far as the other response to this thread above the other key does work (it has my Korg licenses on it) for some reason the Elements license just up and dissapeared. I thank you for the support Paul!

    All the very best,

    Darren
  • K
    K

    " If I buy a new Elicense dongle from VSL will it hold more keys?"

    I think so. Heard the same about Cubase keys in their forum. The older ones had less capacity. If you get a new one, you should be fine.

    The original Vienna Keys maybe a little more costly, but for a few Euros more, you get the Trial Phases and i find it very convenient to have the Steinberg related programs separated from Vienna. Also when something happens to the keys, you won´t have to deal with 2 or more companies about licenses of other parties etc. Of course check before, if there are enough free USB ports on your Mobo.

    Greetings

    kh