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  3. Vienna Instruments Pro (legacy)
  4. 'license will expire soon' error?
  • PaulP
    VSL Team
    PaulP

    Hi,

    Vienna Ensemble 3 is NOT Vienna Instruments PRO - am I missing something here?

    You can always contact with the details (add a screenshot of the eLCC, so that we can check).

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • P
    P
    Well thats what it says.. Ok I'm officially confused then. I purchased Vienna Ensemble PRO in Janurary. So why does my elisencor say Vienna Ensemble 3? I activated it with the codes that were sent to me when I purchased it. When I purchased it, I got an email that said: Thank you for purchasing at the Vienna Symphonic Library Online Store! Vienna Ensemble PRO (Then Below 3 activation code licenses). I used these codes on my 2 slaves and haven't had a problem at all this year until recently. I use it every day. The only thing I changed is updating the latest builds of Vienna Ensemble when it comes out. Also - the message doesn't come up every time, but its unnerving when it does. On my second slave (haven't had any problems with that one) which has the Vienna Key I used the activation code. When I open the elisensor it shows the little silver keys and says (Vienna Ensemble 3) Isn't this it? I honestly think this is some kind of bug but I'll send screenshots to confirm
  • J
    J

    Hi Paul,

    My license for VE Pro in eLcc reads "Vienna Ensemble 3":

    Is this correct? -- hmm...  I purchased VE Pro from Ilio on March 18, 2010.

    But my user registration page on the VSL site lists:

    Is this correct? Will I be in trouble at some point?

    I have the original sales receipt that lists: 

    YET -- the serial numbers that were emailed from Ilio are for "Vienna Ensemble 3"

    And in my user account, I am licensed for 

    Since I use VE Pro every day without any issue, I just assumed this was a terminology mixup that you guys know about. Hope so.... ????

    Thx in advance for clarifying this.

    J

    PS -- maybe a future product will not contain the word "Pro" ? You could name it after an animal (apple) or a river (intel chips) or something other than "pro". :-)
  • A
    A

    Paul:

    I also have Vienna Ensemble 3 showing up in eLCC after using the codes for VE Pro and downloading the permanent license. I was told by VSL that this was correct when I bought VE Pro this spring.

    However, I also had license problems a week ago. Suddenly I was told that my license for VE Pro had expired (although it was showing up correct in eLCC). If I tried to download the permanent license again with the first code I was told this code was already used.

    I did not have time to fiddle with this so I just used the second license code and now it works.

    It seems to be a glitch with eLcc at the moment that you might want to look into.

    /A
  • PaulP
    VSL Team
    PaulP

    Hello everybody,

    Sorry for the confusion!

    VE3 license = VE PRO license, for some reason this was not updated in the eLCC, yet, should be changed very soon.

    Albert, please try to click "Recover" in your eLCC; that should resolve all problems with pending licenses!

    Best, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • PaulP
    VSL Team
    PaulP

    HI passenger57, 

    I just received your mail via support.

    You are right, you "only" have VE PRO registered, and this includes VI PRO - we will change this with the next version of VE PRO, available in the next days (it will open without VI PRO instantiated).

    Regarding your demo licenses: There´s nothing to be afraid of, you have the full licenses of all your poducts.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • P
    P
    I have the biggest deadline of my career today and when loading my metaframe into VEP I get this message Application 'vianne Instruments PRO' has cased the following error: eLiscenser(s) no valid lisence for this application WHAT DO I DO!!!!! I'm going to email screen shot
  • PaulP
    VSL Team
    PaulP

    Hi,

    just answered and gave you a demo license.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • G
    G
    Hi I am running VE Pro with a full license but i have been getting remaining starts messages appear on the screen at start up. I am using the latest version of VE Pro (v4.1.6853) and the latest eLCC - 6.0.2.7036. I am concerned that i only have a few starts remaining when i purchase full licenses which have been downloaded - I have tried the revery option in eLCC but it returns with an everything is fine message. When i try to re load the activation code it won't allow me to as it is "already in use". Also it refers to Vienna Ensemble 3 and not VE Pro which is what i purchased and am running. This scenario happens on both my master and slave computers referencing all VSL products. Hope you can help soon as i use this every day and need to be sure this will be up and running in a couple of days. Many thanks
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hello GinoGee,

    this should be resolved with the latest build of VE PRO, build 7043.

    If you are still experiencing troubles, please contact our support team!

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support