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  • Epic Orchestra 04_cab won't download

    M
    M

    Hello

    I have downloaded 04_cab countless times and installation always stops at it.

    I have deleted all cookies, emptied the cache and it still does not work.

    Please either send me a link to the remaining files or send me the cds.

    I am using Safari 5.0 on a 8 core 2.26 Mac

    B L
  • M
    M

    This is very disapointing that I did not receive an email from the staff of VSL for my problem.

    I have owned VSL products since they came out back in 2003.

    I will think twice about purchasing anything on the website from now on.

    B L

    Mac Pro 8 core 2.26 GHz

    10 GB Ram

    OS 10.6.4
  • D
    D
    last edited
    last edited

    Did you actually contact support@vsl.co.at ?

    DG
  • M
    M

    DG

    Yes I believe I did.

    B L
  • PaulP
    VSL Team
    PaulP

    Hello moon, 

    Sorry for overlookiung your post.

    just checked in our support database, and although I could find 4 mails from within the last 3 weeks, mostly regarding VE PRO and Epic Orchestra, I couldn´t find anything about the corrupted cab-file.Who did you talk to?

    You have actually done the right thing emptying the cache. Did you delete the downloaded file as well?

    If a browser "thinks" that a downloaded file already exists (same name), another donwload will result in the same file (in this case corrupted).

    My trick is to use another browser in such a case, like Firefox.

    You can also call ILIO to send you a Demo DVD which also contains the Epic Orchestra files, but a download will of course be faster!

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M

    Paul

    Thanks for responding.

    I can't tell you how tired I am of trying to download these files.

    I did everything you said and then tried Firefox and had better luck in that I was able to install up to cab 6

    However now the last one (cab 7) is coming out corrupted.

    I will try again tonight but if this doesn't work I will call Ilio tomorow and have them send me the demo dvd.

    I definitely will not buy on the site anymore. 

    B L
  • PaulP
    VSL Team
    PaulP

    Hi Bob,

    I´m sorry that this created so many troubles. We will introduce a download manager with Vienna Instruments PRO (starting with 1 instrument, then adding all other download  instruments(, that takes care of all the download business for you.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support