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  • License Activation Problem

    A
    A

    I just bought DL Soprano Saxophone and when I try to use the Library installer I get this: "The following licenses are needed to install this package: DL Soprano Saxophone". 

    When I try to use the eLicenser Contro Center (version 6.0.2.7025) and enter the Activation Code  - which was copy pasted from VSLs email to me - the License begins to download, and when it's nearly finished I get this:"The activation code has been used already....", but I've not yet authorized it anywhere! 
    What should I do?
    Robert
  • PaulP
    VSL Team
    PaulP

    Hello Robert,

    Sorry to hear about your troubles!

    Please click "Recover" in the eLicenser Control Center, this should automatically finish downloading your pending license.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support