Vienna Symphonic Library Forum
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  1. Home
  2. General & Hardware
  3. new e-licenser
  • M
    M

    I´d like to add that you cannot run the 64 bit server with LCC 5.4.18.9 and I cannot promise that 5.4.18.9 will work flawlessly in OS 10.6.

    /Regards,
  • M
    M

    I ran the sudo command and am still not allowed to install the previous LCC.

    Michael
  • M
    M

    Any help on this? It is one thing for new elicense software not to work. That is understandable. But for it to make it impossible to revert to a previous version, and thus to prevent users from licensing new products, such as the new VE Pro which I have waited so long for, only to discover that now that I have it I cannot use it, is really frustrating. This license company has a very bad history with macintosh, they provide no help or contact info on their website, no uninstaller, no forum, no links, no troublshooting, no meaningful documentation. I understand that they are not VSL, but I am forced to deal with them to use VSL software. They are a company that I would write off in a moment if I had the choice.

    Now that my rant is over, I still desperately need to uninstall the Elicenser, and Maya's sudo command did not do the trick for me. Any advice would be appreciated.

    Michael
  • A
    A

    +1, I'm up the creek until I can get the elicenser working!
  • M
    M

    We are in contact with eLicenser/Steinberg. As soon as I have found a way to remove eLC reliably I will let you know.

    /Regards,

    Maya
  • PaulP
    VSL Team
    PaulP

    Hi,

    just wanted to let everybody know that Maya and the team is doing their very best to get this solved quickly, together with eLicenser (formerly Syncrosoft).

     I know it´s hard to wait for VE PRO when it´s so close, but hang in there!

    Best,

    Paul

    Paul Kopf Product Manager VSL
  • M
    M

    Thank you for that update, Paul.

    Michael
  • M
    M

    Found it. This command works fine here in order to remove eLC. Please enter the line to your Terminal and press "Enter":

    sudo rm -f /var/db/receipts/com.syncrosoft.*

    /Regards,
  • M
    M

    Yeah! It worked. Alles in Ordnung.

    Michael
  • D
    D

    Yes, Maya, that worked for me

    OS X 10.6.1
  • M
    M

    Great to hear that!

    Phew :-)
  • BillB
    BillB

     The Windows 7 Upgrade Advisor flags eLicenser as incompatable with Win7.  I trust this is a known issue?

    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • cmC
    VSL Team
    cmC

    i'd say it should be rather marked as *unknown* since the eLicenser as such does nothing but relies on the driver.

    be assured it is compatible and working - we have a lot of machines here running W7 having an eLicenser attached ...

    christian

     

    ps: i'll suggest to the eLicenser guys submitting the device to microsofts respective department

    and remember: only a CRAY can run an endless loop in just three seconds.
  • C
    C

    I'm in the same boat on my Mac.  Constant crashes and couldn't add VE Pro licenses till I downgraded.  I did that, then reinstalled the new eLicenser which allows me to run the 64 bit server but alas Logic 9 crashes a lot now.  I think I'll have to re-downgrade and just use 32 bit until an update is posted.  Too bad too as I really like the look of the new eLicenser.  The Terminal command line didn't work for me so I had to manually find the package receipts.

    Chris
  • D
    D

    Hello, Chris.

    I did the same things as you, and I have the new eLicenser installed.  I'm running Logic 9 and VE Pro in 64 bit on my Mac.  I've been doing a lot of loading of Instruments, and so on in VE Pro with no problems.  The eLicenser seemed only to come into play when I wanted to install and register a new VI set.  Then it just crashed.  I'm wondering if it has to do with the particular Mac, or memory, or whatever else.  The 64 bit is worth it.  Here's what I'm using;

    Mac Pro 2.66, 12 gig memory, Snow Leopard.
  • H
    H

    I'm desperately trying to uninstall the latest eLicenser software to downgrade to version 5.4.  Can you give me step by step instructions how to enter the terminal code?  I've never used terminal before.  Are there files that are related to eLicenser control that I can delete?

    Thanks,

    Harry
  • H
    H

    What files did you manually delete?
  • C
    C

    Open Terminal then enter this.

    defaults write com.apple.Finder AppleShowAllFiles YES 

    Hold option and right click the finder to 'relaunch'

    Now navigate to: YourDrive > private > var > db > receipts

    In there are install package receipts for eLicenser.  Delete those. (I had the Syncrosoft one still in there too).

    To hide files again change the YES to a NO in the Terminal and relaunch the finder.

    Chris
  • J
    J

    Hi everybody.  I found a solution--my dongle labeled Vienna Instruments would crash the eLicenser everytime it started up.  When I bought Cubase 5 it came with a dongle labeled Steinberg.  I took out the VI dongle and put in the Steinberg and bingo, everything is fine now.  Reinsert the other dongle after closing the eLicenser.  (sorry if you don't have another dongle this may seem as an irrelevant solution, but it works)
  • C
    C
    last edited
    last edited

    @Maya said:

    Found it. This command works fine here in order to remove eLC. Please enter the line to your Terminal and press "Enter":

    sudo rm -f /var/db/receipts/com.syncrosoft.*

    (Omitting the period and asterisk.)

    thanks! able to install the version of sept 2 which worked to activate Epic Orchestra. I was not experiencing crashes, but eLc would hang any time I tried to activate.