marko, we have now forwarded a copy of the confirmation message to your registered email addres ...

the erroor message from your mailserver was:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

***@frontiernet.net

SMTP error from remote mailer after initial connection:

host mx.frontiernet.net: 550 Too many invalid recipients

btw: the activation code is also displayed on the confirmation page in a textbox for copy&paste into the LCC

I still heve not received an activation code. 

i have now copied the email into a private message ...

until this moment there is no error message for the second email - please contact your provider or mailserver administrator to get this issue fixed

christian

 I still haven't received anything from your web site. Your respone seemed to worked fine last week when I made the purchase, but now there's no response.

please check your private messages ... still no error message returned ...

please check also your spam folder or contact your mailserver admin for setup

 I received the activation code through the pm service, but I still don't understand why I am not getting any response from tech support to my current email adrress. I don't even get an automated reponse when I email tech support.

I don't have a spam blocker.
 

@Marko said:

I received the activation code through the pm service, but I still don't understand why I am not getting any response from tech support to my current email adrress. I don't even get an automated reponse when I email tech support.

I don't have a spam blocker.

25th and 26th of December are Christmas holidays in Austria.

best

Herb

LOL ... yes, and it is 1 AM CET here ;-)

and: would you really like to receive some *thank you for contacting VSL support, we will care about your issue on the next working day* reply instead some efficient help? ... next working day would be monday 29th btw ...

I'm not sure if I am communicating the issue to you.

 Let me try again. (a) Usually when I register a product on your website I get an immediate email response with the activation code. I presume this is automatic and does not require a human subject sending a response to me. That's the way it worked in the past.

Similarly, when I have emailed tech support in the past I would immediately receive an automated reponse from your service, indicating that my email had been received. Again, I am presuming that these are automated features that do not require a person being present to initiate the response.

But I am not receiving any automated response from your server. Does this make sense? If it does make sense, is it a problem? Perhaps it's not a problem that the process has suddenly become different, but it seems to be a deviation.

The problem could be at my end of things, but nothing has changed here. I don't have anything from you in a spam filter.

Does your automated server go on holiday too? If it does, I wish it a happy holiday.

Marko

mark - please read my replies to your post above - the answer is still the same: the message has been sent (several times) and only 1 (ONE) error message came back to us (see my first reply).

you never can have received an automated reply on emails sent to VSL support and i already explained why: we prefer to answer instead of sending auto-responders ... and that is what we did actually ...

> -----Original Message-----

> From: VSL Support [mailto:support@vsl.co.at]

> Sent: Friday, December 26, 2008 11:18 PM

> To: '****@frontiernet.net'

> Subject: FW: VSL Activation Code

>

> forward ...

i wish you also happy holidays, without insinuation though, and if no spam filter or junk-mail folder is involved again i'd recommend to contact the support of your email provider

hth, christian