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  4. Still no Resume with download :-(

  • Still no Resume with download :-(

    A
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    After all these years there is still no "resume" posssible with download.

    I don't undestand what may be the " technological challenge" for an healty company like VSL to implement that (parliculary considering the big files we have to download here !!!).

    Resume download seems to be avalaible almost everywhere on others  Web site, so what's the point with vsl web site ?  

    Or maybe vsl just don't care because there is not enough complaint ?

    Yesteday nigth I did tried to download last VI mac update (60 mb). After 5 hours of download, while it was at 95% done, the connection with the server was lost and I could not complete the download. Really fun......

    Michel
  • D
    D

    Just use a download manager. I can't recommend one for OSX though, because I don't know any.

    DG
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    @DG said:

    Just use a download manager. I can't recommend one for OSX though, because I don't know any.

    DG

    You don't understand.... VSL server don't support "resume" !

    And of course, I am using a download manager (great freeware "Free Download Manager" 😉 on my PC.

    Or maybe, I am missing something and you can successfully resume your download from vsl server ?

    M
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    @DG said:

    Just use a download manager. I can't recommend one for OSX though, because I don't know any.

    DG

    You don't understand.... VSL server don't support "resume" !

    And of course, I am using a download manager (great freeware "Free Download Manager" 😉 on my PC.

    Or maybe, I am missing something and you can successfully resume your download from vsl server ?

    M

    Ah sorry. No, I didn't understand. I don't have any of the d/l Instruments, so I was just making a suggestion. I'm afraid that I can't help here.

    DG
  • PaulP
    VSL Team
    PaulP

     Hello adi.mweber,

    download managers won´t help in this case. 

    I checked your account, so far you didn´t purchase any download products.... 

    We can provide you with an alternative download via ftp, if you like. 

    You can always contact support@vsl.co.at with your questions and wishes!

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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    @Another User said:

    You can always contact support@vsl.co.at with your questions and wishes

    This issue has been discuss few times in the past and nothing has changed so I don't see the point to contact vsl support and to ask them again the same thing.

    Michel
  • PaulP
    VSL Team
    PaulP

     Hello Michel, 

    please tell me which OS you are on, and I will provide you with the latest versions of our software. 

    I don´t know the technical background for the decision against download managers at the moment - what I wanted to tell you is that there is a valid workaround, and that we will be glad to help you out. 

    Best, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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    Hi Paul

    I do my download via my PC.

    So, what is the workaround exactly. You prodive me with your own download manager or just a "global" ftp link (and will I have to ask each time ?).

    Thanks for the help

    Michel
  • PaulP
    VSL Team
    PaulP

     Hello Michel,

    so are you working on a PC as well? I´m just asking to see which formats I should provide you with. 

    You have "Personal Files" in your User Area, I will upload the software there. 

    And yes, simply ask if you need anything. 

    Out of curiosity: the software updates are not really big.... what speaks against the conventional way to download them?

    Best, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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     Hi Paul I do music with Logic Pro on a mac-pro but sometimes  also on vista as I dualboot on my mac intel. So, idealy, I need to download VI and VE2 update for both mac and pc. Would it be possible at each update to put them in my "Personal files" so I don't have to ask each time ?  

    @Another User said:

    Yesteday nigth I did tried to download last VI mac update (60 mb). After 5 hours of download, while it was at 95% done, the connection with the server was lost and I could not complete the download. Really fun......

    As you see, I am not with an high speed connection but with a 56k modem (true speed of 42kb). People that are used to high speed seems to forget that not everybody has it.

    So, 5 hours of download for one udpate, at least when it works 100% of the time is acceptable but when you have to start it over again because the connection with the server was lost (and it happens with vsl server one time on two), this is just useless and quite frustrating.

    BTW, even with the "conventionnal" way of download, still,  "resume download" seeems to be a norm on the Web.

    Michel
  • A
    A
    Hi Paul, Any follow-up ? M
  • PaulP
    VSL Team
    PaulP
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    Hi,

    sorry for the delay, your files are waiting for you in your Personal Files of your User Area.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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    Hi paul

    Thanks for your help. This was appreaciated and it works very well. 

    Now, I am just puzzle. If it so easy to get "resume" on my personal files why it seems to  be such a big deal to getting it in the main area for at least software update ?

    Just really curious...

    Michel
  • PaulP
    VSL Team
    PaulP

     Well, Michel, 

    if you download from ftp it works much faster, it´s simply a different system.

    Glad it works for you, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • cmC
    VSL Team
    cmC

    the downloader supports resume now - thanks to rainer

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
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    @cm said:

    the downloader supports resume now - thanks to rainer

    christian

    Hi Christian,

    finaly..... that's  really great. Thanks for listening.

    This is going to simplify a lot my downloads.

    Michel