Vienna Symphonic Library Forum
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  3. get error message on 'webstore'
  • PaulP
    VSL Team
    PaulP

    Hello Rob,

    we've had a few cases lately where the credit card wouldn't be charged successfully in our webshop, but when charging it in our backoffice it worked perfectly - according to our payment provider this is due to restrictions for online transactions that some credit cards have.

    So what we can offer you as a quick solution is to process your order in our backoffice. You can email us your credit card details, for example in a password-protected PDF and the password in a second email, simply send these mails to sales@vsl.co.at with the details of your order.

    Best,

    Paul 

    Paul Kopf Product Manager VSL
  • R
    R
    Paul - I cannot even get to the CC page.   Your webship will not allow me to even purchase (hit buy button and get error page)
  • H
    H

    I think the BUY button of the VE3 shopsite is broken, we'll try to fix it as soon as possible.

    Sorry for the troubles.

    best

    Herb
  • R
    R

     Thanks Herb - looking forward to placing the order.
  • cmC
    VSL Team
    cmC

    fixed - thx for the notification,

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • R
    R

    Hey Christian - the 'buy' button is now working but on the page after I submit CC information I get directed back to the 'basket' page with the red letters saying

    (-1) Please check your input.

    Logged out and tried a second time to no success.  Just used the card on line this morning so I know all is working there.   I really don't want to make a pdf of my card number and email it to you (even protected) - can you check into this.   I lose the lic demo tomorrow.

    I need two lic's.

    Rob 
  • R
    R

    Hey Christian,

    Apparently there have been some 'international issues' of identiy fraud of late with my bank and this hold up is on their end (precaution).  Should be OK now - I'll go back on line to finish the transaction.

    All the best,

    Rob 
  • C
    C

    I am trying to buy VE3 and I am as well getting the error where I get thrown back to the payment page with the (-1 something something error).  Is my only option sending in all of my CC information to you at the sales email address?

    Maestro2be
  • cmC
    VSL Team
    cmC

    cgernaey, i just checked the logs and the message is:

    paySysMessage=(34/30320) - The operation failed for financial reasons. (The system is not available. Please try again later.), message=Regrettably, this transaction cannot be processed at the moment. Please try again later., errorCode=30005

    i.e. either the server from your creditcard company or bank was not available for further proceeding.

     

    either this is related to the daytime (night) or your card is locked for this type of payment - please retry

    alternatively you could contact sales[at]vsl[dot]co[dot]at for a backoffice transaction

    sorry, christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • C
    C

    Thanks for the quick response Christian.  I am just finishing up my install of my new 64-bit machine and will post results tomorrow (after I get some time to play with it).  I will just finish this last install of my library and go to bed, wake up and try again in the morning.

    I will let you know how it goes in the morning.

    Thanks!

    Maestro2be
  • C
    C
    Thanks! All is well now and I am up and running. You all were amazingly swift and pleasant to deal with. I bet I tripped a few of you up when I called you on the phone from the united states yelling "good morning" :). It's not the same as typing emails hehe. Was quite charming to hear all of your accents actually. Cheers, Maestro2be