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  4. Can't download the downloadable Products!

  • Can't download the downloadable Products!

    C
    C

    Hi there,

    I just purchased the Soprano choir and the upright bass, credit card process went fine, I recieved my activation codes, but when I go to the user area to download the files I get the following message,in Safari as also in Firefox:

    "Sorry. The file could not be openend."

    Is this a major problem or is it just on my local computer?

    As I paid for the libraries I would like to use them.

    Any hints?

    thanks!

    christof 
  • H
    H

    The downloads should work now.

    best

    Herb
  • B
    B
    I get stuck at the card payment process - I'm getting an input error? Do you accept Maestro Cards yet?
  • cmC
    VSL Team
    cmC
    last edited
    last edited

    please contact me via email (admin@vsl.co.at) with details about your maestro card - to my knowledge about is term this are *normal* bank-cards enabled for payment at shops (entering your pin) ... we will have to look if this type of cards is accepted by our payment provider.

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • C
    C
    last edited
    last edited

    @herb said:

    The downloads should work now.

    best

    Herb

     

    Works now,

    thanks

    christof 
  • H
    H
    I'm downloading the VSL Choir right now. Bloody lovely thus far, no problems .. except that the Credit card payment asked for the sec code .. which isn't a problem .. but it asked for it in German!. I had to guess at what the text was saying .. and at which button to press. But it all worked. Looking forward to fooling around with the voices.
  • cmC
    VSL Team
    cmC

    thx for the hint ...could you please email me the creditcard company to have a closer look?

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • nick.halliwellN
    nick.halliwellN
    I'm still having problems... This time I managed to download cabs 1 and 3 (UR bass) but then the next lot I tried to download once again stalled at around 60Mb each and now I can only download the tiny 1kb file. Oh well, I'll try again tomorrow, hopefully it'll all be working by then! Nick
    Mac Mini M2 16Gb RAM 500Gb int. SSD 2Tb ext. SSD Pro Tools/Mixbus An awful lot of VI, Synchron-ised and Synchron libraries, amongst others. VSL user since 2003.
  • M
    M

     yeah, this is starting to get irritating. Same deal here. Bought Soprano Choirs. The package.file isnt expanding (im on a Mac); only the FIRST part of Soprano CHoirs (setup-soprano-choir01.cab) fully D/L'ed the whole 192Mg. part two died at 75.8 meg, and now when i re-try to D/L i get empty 842byte files.  AAAaargh. VSL, i love you - i really do, but what the heck is going on here? Have the VSL servers exceeded their bandwidth? or am i doing something wrong? help. i'd love to be able to use the product i just paid for.

    Sorry, i dont mean to sound brattish or ungrateful... its just that i was so excited to try out new VI's and now i have to wait... If you could just update us as to WHY this is happening, and when we can expect it to work, i'd appreciate it.  THanks!

    >michael 
  • C
    C

    My soprano choir download was perfect, but the Bass won't work, download dies at about 120 MB, when I try to re-download I get a 1 kb file.

    I will also try tomorrow, maybe this gets fixed.

    christof 
  • D
    D

    Same here, waisting few hours downloading and setup, ended up with 2 corrupted files

    Please fix it hurry!

    Sonny
  • nick.halliwellN
    nick.halliwellN

    Morning all... Seems to be working much better today. I got up early (5 a.m.!) and I've now got nearly half of the Upright Bass cabs. Fingers crossed...

    Nick 

    Mac Mini M2 16Gb RAM 500Gb int. SSD 2Tb ext. SSD Pro Tools/Mixbus An awful lot of VI, Synchron-ised and Synchron libraries, amongst others. VSL user since 2003.
  • A
    A
    ...mee too...;-)
  • nick.halliwellN
    nick.halliwellN

    Hi Anton,

    Let's hope we can grab everything while everyone else is having breakfast, eh? As the proverb doesn't quite say, it's the early bird that catches the  download instruments. [:)]

    I'm about to start cab7, another 3 after that... 

    Nick 

    Mac Mini M2 16Gb RAM 500Gb int. SSD 2Tb ext. SSD Pro Tools/Mixbus An awful lot of VI, Synchron-ised and Synchron libraries, amongst others. VSL user since 2003.
  • A
    A
    Yes u right !!! I get almost 5 cabs.......cross the finger !!!!!!!
  • A
    A
    Still the same yesterday's problem. Get only 7 parts........
  • C
    C
    Me too, Parts 1-7 are ok, 8-10 are broken.I'll soon get a warning mail from my ISP;-)
  • nick.halliwellN
    nick.halliwellN

    Argh! I managed to get cabs 1-9 and then got as far as 85Mb (of 134Mb) for cab10 and down it went... So near and yet so far. This time, though, I'm able to download again without it grabbing just a 1kb file, I just hope I can get the last cab file and then I'll be able to install the Upright Bass. Here's hoping...

    Nick 

    Mac Mini M2 16Gb RAM 500Gb int. SSD 2Tb ext. SSD Pro Tools/Mixbus An awful lot of VI, Synchron-ised and Synchron libraries, amongst others. VSL user since 2003.
  • C
    C

    First of all I have to say that I love this company and their great support.

    I love the way they produce high end products.

    But this download thing is dissapointing.

    I don't know how often I tried to download the upright bass now,  all in all I downloaded aprox.2gig or more for nothing.

    And I am not the only one. 

    All I got were corrupted files. 


    Sorry for my words, I am just wondering why.

    Soprano Choir download was ok, and the library is very useful!

    Thanks.

    christof 
  • H
    H

    I just got the info that our webteam has fixed some problems.

    Hopefully the downloads are working now without any hassles.

    Interruptions anywhere between our server and your PC can always happen, but the "1 kb download" problem should be fixed.

    best

    Herb