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  3. Discount calculator problem

  • Discount calculator problem

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    I think I have found what may be an anomaly in the VSL discount calculator.

    When I check under "registered products" the following products:
    Horizon edition solo strings
    Horizon edition Vienna harps
    ...and check under "purchase" the following:
    Pro edition performance set
    I get the following result:
    Pro Edition Performance Set Full Price 2,870 $
    Discount on Pro Edition Performance Set for Solo Strings -90 $
    Discount on Pro Edition Performance Set for Vienna Harps -45 $
    Total: 2,735 $
    So the total for all the products is like this:
    Hor solo strings 495
    Hor harps 295
    Pro. ed Performance set 2735
    Grand total: 3525

    However, when I check under "registered products" the following:
    Pro edition Performance set
    ...and check under "purchase" the following:
    Horizon edition solo strings
    Horizon edition Vienna harps
    I get this result:
    Horizon Series Solo Strings Full Price 495 $
    Horizon Series Vienna Harps Full Price 295 $
    Total: 790 $
    So the total for all products is:
    Pro. ed. performance set 2870
    Hor solo strings 495
    Hor harps 295
    Grand Total: 3660

    In other words, if I bought the Pro ed. performance set before getting the solo strings and harps I have to pay twice for the samples which I already have in the Pro ed. performance set. But, if I buy the solo strings and harps first and then buy the performance set later, I do get a discount for those samples. Surely the order in which you purchase the products should make no difference to the price you pay?

    I should add that this is not a purely hypothetical case. I cannot buy all the products I want at one time, so I was thinking of getting the Pro. ed. performance set first, and then the solo strings and harps later. However, it seems that I would be penalized for making my purchases in that order. I would have to pay twice for the same samples! Is this the way it was intended?
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    The discount from the Pro Edition to the Solo String or Harps does only apply, if you own the Strings AND the Performance Set of the Pro Edition.

    You will see, the price is still not exactly the same. People become VIP members purchasing a product from the Pro Edition. They will have an advantage to those, buying the small products first. Our promise that you never have to pay samples twice is applicable for all products of our Symphonic Editions. The development, the new Performance Tools and Mappings and the work besides recording and editing the samples have to be considered, when you think about making the price for a product. That might seem as an anomaly to you, but we did not want to exclude owners of products of the Horizon Series completely from our discounts.

    If you purchase all the products at the same time, you will get the better discount.

    Please understand the price policies of our company. We are trying our best to be fair.

    Regards, Anna
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    last edited
    last edited

    @Anna Watson said:

    Please understand the price policies of our company. We are trying our best to be fair.

    Regards, Anna
    I think it can be better. IMHO.

    Evan Evans
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    Evan, and I think your post is unnecessary. IMHO (ofcourse)
  • cmC
    VSL Team
    cmC
    just to mention .... we *invited* the discount calculator to let you check out various *purchase plans* and see how you get the most value for your money. there are several combinations which are impossibly coverable with discounts for (more or less) obvious reasons
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
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    The main intention of my post was clarify whether the discount calculator was actually working in the way intended by VSL. From the above reply I conclude that is. I was thinking that it might be a mistake, but apparently it is not.

    It is definitely not my intention to accuse VSL of unfairness. I just wanted to clarify how the discount system works (and that it is really working how it should).

    However, regardless of the issue of fairness, I will say that the system as it stands at present does not make it any easier for me to purchase VSL products. I will be a little more cautious about buying the products when I know that the order of my purchases could have a significant impact on the price I pay. Buying one product before another could mean that I have to pay more for the other product I buy later. In fact I may not know yet what products I will want to buy later, and I may be surprised to find that the price is more than it would have been if I had bought it before one of the products I already have.

    I realize that pricing policy is a difficult issue in this industry. I also appeciate that VSL is making efforts to make the system work for customers as well as for themselves. Above all, I would like to emphasize that overall VSL offers really excellent value for money considering the outstanding quality of their product!