Hello again.
I really don't want to dominate this conversation, but I think it's such a valuable one to have. It's real world stuff you don't learn in school or from books. And there's another aspect I'd like to share.
We have a rule here at Concentrix...ALWAYS put the clients' best interest first - EVEN if it means we don't get the gig.
That's tough, sometimes. But we feel we MUST do it. First, we have to sleep at night. Second...it's good for business.
One example. One of my best clients is a major event planner. I've served as musical director for some of her biggest productions. Several years ago she was hired to organize the Pride Awards, a major black community service ceremony. She did what anyone would do...she started calling everyone she was used to working with. But as it turned out, most of us were caucasian. Now, I hate political correctness as much as the next person, but it IS a reality. I asked her if she was concerned about this. Her response was, "Oh my God...I didn't even THINK of that! What do I do?"
First, this thing had really nice budget...and the opportunity to work with a 70 voice gospel choir. I was jazzed about it. But I knew she would score more points with HER client if the ethnic mix of her production team was a little more balanced. As a result, I made some inquiries and gave her the names of some African American composer/musicians she might contact.
Well, it turns out that one of them was a very well known Contemporary Christian artist, and he was hired for the gig. Then a funny thing happened. He appreciated the referral so much, he called me to collaborate with him on the production. This guy was an AMAZING performer, composer and orchestrator; and as it turned out...an equally spectacular producer. The session is one of my most memorable. And the stuff I LEARNED from this guy! Not only that, but he ended up being the soloist with the choir, and it was a HUGE hit with the audience. I ended up making some money on the project, I made a valuable new friend and contact, and my client ended up signing a multi-year contract to produce the event.
Afterward, she wrote me a letter to express how much she appreciated me putting her needs first. It was eloquent and touching. I take it out and read it from time to time to remind me how important our philosophy is. And I hesitate to even call it a "philosophy". Sounds sort of pretentious. It's really just caring about people and being honest.
I have other examples, but I won't bore you with them. Believe me, when you put that client's need before your own, it's a pretty powerful thing. (And yes, there ARE jerks out there who won't appreciate it...but you will have STILL done the right thing.)
Jeeez, I hope this didn't sound too preachy.
Fred Story