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  4. Installation Problem: Appassionata Strings

  • Installation Problem: Appassionata Strings

    E
    E
    I have attempted to install my AP strings using the library installer. When I tried to install the AP strings, I got the following error:

    The following licences are needed to install this package: Appassinata Strings I Basic.

    Did I miss something? Was there something some special procedure that I need to go through?
  • cmC
    VSL Team
    cmC
    possibly your version of the Vienna Instruments Software is too old (and does not recognize the license)?
    does the license shouw up in your syncrosoft license control center?
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • E
    E
    I got it registered today. The licence shows when I look. I just tried to install the Bosendorfer, and I got the same type of error. It is asking for the licene for the piano.

    There is a date at the top of the stand-alone player that reads: July 28, 2006.

    Must I update my copy of the player?
  • cmC
    VSL Team
    cmC
    the current one should read something like sept. 25th ... but:
    you have only one ViennaKey registered so far - this key does not show the appassionata and bösendorfer licenses ... have you even downloaded them, possibly to another key?
    without a valid license (at least a demo license), the installer will quit.
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • E
    E
    Yes, I downloaded them. I would say within the last half hour.

    I also have the demo licence.
  • E
    E
    I checked my licenes on my key again. The bosendorfer and the AP Strings are listed. I only have one key.
  • cmC
    VSL Team
    cmC
    my apologies - i must have overlooked them ... the download is listed as succesful ... so it can only depend on the vienna instruments software and i'd ask you to update it.
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • E
    E
    I updated the software. I see new date, but the library will not install. I am getting the same error message.
  • cmC
    VSL Team
    cmC
    in case you have not, please reboot after the update
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • E
    E
    I rebooted the computer. Same error message.
  • PaulP
    VSL Team
    PaulP
    Hi esperlad,

    are you using the library installer from the Vienna Instruments folder? Just to make sure you´re not using an old Library Installer...

    Best, Paul
    Paul Kopf Product Manager VSL
  • E
    E
    I am not certain. I just pull it up from start/programs/vienna instruments/library installer. I assumed that when I re-installed the player that the installer would also change and update.
  • PaulP
    VSL Team
    PaulP
    That´s correct.

    I just wanted to check, you might have used an old link or shortcut...

    Just for safety reasons, I´d try the following: Search for "Library Installer" and see if you can find more than one. If you can, please delete the older ones.

    You can also check whether there are some versions of the Vienna Instruments somewhere on your system. Look for "ViennaInstruments.dll" and delete all old versions.

    That helped in one case (with a different problem though), maybe it helps you, too.

    Best,

    Paul
    Paul Kopf Product Manager VSL
  • S
    S
    I had this same error before updating from 5.0.5.0 to 5.2.6.2
  • PaulP
    VSL Team
    PaulP
    Oh yes, of course it could also be the Syncrosoft License Control Center.... thanks, SyQuEsT

    I totally forgot to ask, which version you are using. Please make sure that it is the latest version you find on www.syncrosoft.com

    Best, Paul
    Paul Kopf Product Manager VSL
  • E
    E
    Yes, I have updated that software. It would not let me download the licences for the newer products. I use two different computers. One is for the authorizations/registrations. The other computer is for music use. I will also check that computer, and see what is on there.
  • E
    E
    I found an older installer, and removed it. I decided to reinstall the software, which went fine. When I tried to install AP strings...same error message. I checked for ViennaInstruemnts.dll and nothing came up. As I have stated, the License Control software is current. I downloaded that from the website.

    I searched for the Library Installer again...the date showing is 9/25/06. I had deleted the old one, and reinstalled the software from the disc that was packaged with the Bosendrofer.
  • PaulP
    VSL Team
    PaulP
    You are always safest to go with the latest update you find on our webpage [:)]

    Still not working? That IS very strange. Did you try on another computer, e.g. your internet computer, just to extract the content?

    I´m very sorry for the inconvenience!

    Best,

    Paul
    Paul Kopf Product Manager VSL
  • E
    E
    I tried installing the AP strings on my other computer. I got the same error message. I used latest version of the software from the website. The version on the Bosendorfer package should have worked, or at least be good enough. Can someone please find out what is happening? Perhaps someone could talk to the software developer and ask him why that message was put there in the first place?
  • E
    E
    I thought I would try to install again. I am getting the same error message: The Following Licences are needed to install this package: Appassionata Strings I Basic.

    Does anyone have any new information? Has the software developer been contacted? If the library installer is too old, can someone send me that separatly?