Am having the same problems :

Syncrosoft License Control - Error

-> No protection device connected.

What do they mean, it's different on different systems? That's BS. I just have straight Quad G5 -- it should WORK. I hope they post a fix very soon. I just started a project using the Vienna Instruments and now can't open my Digital Performer file without getting a non-stop beachball.

Sorry guys I am on PC.


Rob

@garylionelli said:

Am having the same problems :

Syncrosoft License Control - Error

-> No protection device connected.

What do they mean, it's different on different systems? That's BS. I just have straight Quad G5 -- it should WORK. I hope they post a fix very soon. I just started a project using the Vienna Instruments and now can't open my Digital Performer file without getting a non-stop beachball.

Hey Gary:

Is your Vienna Key connected via a powered or non powered USB hub?

If it's in a hub, have you tried unplugging the hub and plugging in the Key directly into the Quad? If that works, then we know it's not the key itself. It *might be* the hub (if you have one).

Powered hubs seem to work best, but one thing I noticed was that SLCC had trouble reading more than one level of connectivity-- in other words, it *saw* the hub as an unknown device, but did not see the Key connected to it. At least at one point earlier this week, I could start VI in DP with my iLok and Vienna Keys connected to the powered hub, but I could not register with Syncrosoft unless the Vienna Key was the only one connected-- directly into the computer (not the keyboard).

There is one odd behavior which I've not mentioned online yet:

In DP, VI *may not* load if you've changed your audio settings in AUDIO-MIDI or with your Instrument Track Output assignments-- if they are different for whatever reason than they were when you last saved the project. For example, I was running everything with Built-In Audio for a while until my PCI-424 card came back from MOTU. Once I installed it and the drivers, VI would not load until the PCI-424 was selected, Audio Bundles were recongifured, AND the track output assignments were done. After that, I saw the yellow "please wait, loading instruments" windows.

However, that was several days ago when troubleshooting a different issue. What we may be experiencing now is more closely related to SLCC . But, I hope some of this information will come in handy for you at a time when you need it most.

Cheers,
JWL

PS-- if this is a case of changing audio output assignments, you may want to create a new project in DP, create the new audio settings with AUDIO-MIDI and DP's Hardware and Settings Preferences and Instr. Track assignments, then restart your VI project.

I can second the hub issue. I was successfully loading and running Logic with multiple VI's. But then I'd try to load another VI and SLCC would come up and say it couldn't find the key. It was a big crash. I could Force Quit Logic, but the only way I could remove the SLLC window was to turn off the computer.

So I switched the key to the front USB port on my Mac. It stopped the crashing while composing. My issues are now limited to the initial launch of Logic.

Thanks for that info JWL. I did change settings in AudioMIDI setup, but if that's it, then SLCC is too sensitive as none of my other iLok plug-ins have any issues. I reinstalled some of the software and tried plugging the key into different USB ports, some powered-hub based, directly, etc., and was finally able to load Vienna after numerous attempts. Not sure why it's working now, but it sure doesn't inspire confidence. Hopefully they'll shore this thing up quickly. Thanks again.

My pleasure, Gary.

Sad story with (I think) a happy ending...?

Curiousity got the best of me, so I started troubleshooting SLCC issues. One moment, all of my licenses appear in the LCC screen. Another moment, there were NO LICENCESES PRESENT!!!

So I followed the PDF instructions, which suggested removing the following three files from the Library/Receipts Folder:

LCC.pkg
NOS.pkg
POS.pkg

Then, I download version 4.9.7.6 for OS X and reinstalled. I made sure that the Key was plugged into the computer and not the hub (just in case), and that only the mouse and keyboard were connected. RESTART--!!!! (In fact, SHUT DOWN for a minute or to and REBOOT just to totally dump stubborn RAM data.) Immediately, my authorizations reappered when I launched LCC without having to use LCC's Wizard.

Version 5.0.0.1 has some severe misread problems. 4.9.7.6 did allow me to at least view my authorizations and to start VI successfully in Standalone mode, but I've not attempted booting a VI project in DP just yet. Call me chicken, but I think I'd like to go to sleep on a good note. If VI chokes in DP, it would be better to have had a decent night's rest. [:P]

@Plowman said:

I can second the hub issue. I was successfully loading and running Logic with multiple VI's. But then I'd try to load another VI and SLCC would come up and say it couldn't find the key. It was a big crash. I could Force Quit Logic, but the only way I could remove the SLLC window was to turn off the computer.

So I switched the key to the front USB port on my Mac. It stopped the crashing while composing. My issues are now limited to the initial launch of Logic.

Likewise, I can confirm your experience as well.

Seems like some features of VI simply override OSX...

--no force-quit from host app
--omni floating windows take screen and function priority-- even over DP's own omni-floating transport controls
--DP's transport key commands are rendered dysfunctional if the last window clicked was the VI console. Clicking in and out of VI just to play-edit-play-edit-- what a process. VI seems to retain much of its Standalone priority
in this regard...

Gotta give it VI for its show of muscle!

"Clicking in and out of VI just to play-edit-play-edit-- what a process."

Yep. It's the same in Logic.

Okay, here's a tidbit that may be too soon to observe. It won't help JWL, or maybe anyone else. But this thread is as good as any to note it.

As discussed, I've had inconstant success loading VI in Logic. But my last three power-ups have been smooth (er... not fast, just smooth). The only difference? I'm out of demo licenses. Now christian was prompt to send me more authorizations, but I haven't loaded them yet.

I realized that some of my buggy start-ups were generating obscure L2 authorization prompts. So I wanted to see what would happen if I held off the demo stuff. Three successful starts is not a scientific proof. But I'm going to hold off the demo renewals through the weekend and perhaps load them next week for further observation.

"Gotta give it VI for its show of muscle!" Truly, it yields to no other window. I half-expect it to stay there after I turn my monitor off.

@Plowman said:

"Gotta give it [to] VI for its show of muscle!" Truly, it yields to no other window. I half-expect it to stay there after I turn my monitor off.

I think VI is using The Force!

I started up one of my VI projects today in DP. 20 seconds of spining beach ball went by before licenses were scanned. Another 2 minutes or so went by before the data and consoles *began* to load.

At this point, I'll not complain about the load times. I'm just happy that it's loading at all--!!

Wow. I was just thinking this very same thing about three minutes ago, after another successful start.

I can understand why VI data takes so long to load... sort of. But I get "Scanning Licenses" for about two minutes also.

It's a USB key. The licenses are there. SLLC asks the key, "Are the licenses there?" And the key says, "Yes." This takes two minutes? What exactly are SLLC and the key discussing?

VI is splendid, and I'll be buying more. But there comes a point when load times are prohibitive in a commercial setting, when auditioning and changing cues for cllients in the room.

Could any VSL tech explain in lay-person's terms why the key takes so long to authenticate? Will 1.1 improve on the "Scanning Licenses" time as well as faster data loads?