I think some very good points are made here, and I don't think anyone questions the fact that the VI software is a brand new product which has to be payed for by customers.
What I think has been confusing for many is the VIP guarantee, and since it probably also has been a major factor contributing to many buying VSL products, the matter is extra sensitive.
Before VI, the statement "never pay for the same sample twice" was pretty simple and straightforward, as it basically was all about samples and sample upgrades. Now however, there is much more to consider and the matter is rather complicated.
I think what many have objected to (as others here have already mentioned) is the fact that old customers might be forced to upgrade all the way to the Extended version in order to make use of their discounts, whereas new customers can upgrade one step at the time if so desired.
Problem is, in doing this, the old users will in effect have "payed for the same samples twice" which is exactly what they were guaranteed to not have to.
Even if you only pay for one single sample twice, this can stil be viewed as a violation of the VIP guarantee, since it clearly includes the word "never" which is very absolute and definitive.
Yes, you can of course argue that the new samples are 24 bit as opposed to the old 16 bit, but if I'm not mistaken...from a legal point of view, they are still to be viewed as the same samples. The fact that VSL does not offer an 16 bit version upgrade as an alternative might also influence this.
I do think that DG had a very good point when he said that this is actually more of a platform change than a sample upgrade. Personally, I agree with him that this might indeed be the most accurate way to view this problem.
It might eliminate some of the "missing links" in the upgrade path mentioned by Tele here...and it would not force old customers to upgrade immediately to extended version...but in the end it's still what VSL decides that counts.
The discount calculator is still not up, which for me is a very good sign. This mean that VSL is taking this matter extremely serious and I'm confident they will do their best to solve this in a manner as fair as possible to all customers (old and new alike).
We'll just have to wait and see to know for sure I guess.
R