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  4. Vienna Assistant Won’t Launch
  • PaulP
    VSL Team
    PaulP

    Hi,

    For all troubles with Vienna Assistant, it's best to get in touch with support@vsl.co.at!

    Please include the support file you can generate in the Vienna Assistant Main Menu.

    Paul Kopf Product Manager VSL
  • PaulP
    VSL Team
    PaulP

    Hi @Mary,

    I couldn't find a difference with the loading time of the built-in browser.

    How long is a long time in seconds (on your system, and which system is it)?

    Paul Kopf Product Manager VSL
  • M
    M
    @Paul said:

    Hi @Mary,


    I couldn't find a difference with the loading time of the built-in browser.


    How long is a long time in seconds (on your system, and which system is it)?
  • M
    M

    Hi Paul,

    It's a Windows 10 Intel system. The News page takes around 60 seconds to load. The Manuals page is a little faster. All other pages react as normal.

    Regards,

    Willem aka Mary
  • Andreas8420A
    VSL Team
    Andreas8420A

    Checking here with v140 on a Windows system, the loading time is a few seconds. Best to get in touch with support for individual support cases.

    VSL Team | Product Specialist & Media Editing
  • M
    M
    @notedmusic said:

    Vienna Assistant just hangs on start latest version of Windows 11 Pro.

    I'm having the exact problem. I've contacted Support now 3 times. They're not much help. They hardly read my emails and are ignoring my screengrabs of error screens and suggesting things that the screenshots show I already did (like having the newest version of iLoK, which I do)
    iLok shows "Vienna Symphonic Library Product" as being in iLoK,
    I've re-installed Vienna Assistant multiple times, and it does the same thing every time I run it - "Could not connect to Vienna Assistant Please Try Again."

    Is there really not some other way to use the software I paid for? This is very frustrating.

    I'm using a Dell XPS-15, Windows 11 with 64GB RAM.

  • M
    M
    @Ben said:
    make sure that your browser is not blocking communication between login and Vienna Assistant.

    How would I do that exactly?

  • M
    M

    I read that someone had problem using Brave, so I tried Edge. It did launch Vienna Assistant, but now I have a whole new problem. I followed the instructions exactly, and dragged "Vienna Symphony" onto the icon of my computer, and now I get this error:
  • M
    M

    And now this. I just bought a new LaCie external hard drive (USB C) to use with Vienna Symphony. It won't allow me to use it.

  • Andreas8420A
    VSL Team
    Andreas8420A

    Hi @265708

    1) You can activate your Vienna Smart Orchestra license either on a physical iLok USB Key OR via iLok Cloud Session.

    2) Please avoid using a sample drive formatted in exFAT. Quickly reformatting will do the trick.

    VSL Team | Product Specialist & Media Editing