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  • VE Pro 7 - VI Instrument Not Responding and Instrument View Tab Missing

    Hi, all!

    I hope it's alright that I ask help on 2 issues I'm experiencing in the Vienna Ensemble Pro 7 (v7.2.1481) environment. I'm running Pro Tool Studio 2022.9 on a Mac Mini M1 running Big Sur 11.6.

    1. My Double Basses in VI Pro show up, and I can even assign articulations; however, it will not play (no darkening of keys on the keyboard in VI Pro, seemingly unresponsive) and no audio comes out as well on my monitor. There is midi activity in Pro Tools when I press on keys in its assigned midi track. I think I'm missing something that's supposed to be simple and obvious? 

    2. In one of my 3 instances in VE Pro 7, the Instruments view tab (usually accessible near the lower left of the VE Pro UI) suddenly disappeared. But the said tab is present in the other instances. Might I have accidentally clicked on something that had caused this?

    Hope someone can help out. I don't remember how to attach photos here, but I'll attempt to do so, for visual reference.

    Thank you very much!

    GT

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  • I didn't exactly find direct solutions, but here's what I did, for others who might be experiencing these:

    1. I forgot to state that I used the Channel Sets for issue #1, but it didn't work for me for some reason (ie, non-responsive track). Never found out why, so I just did the track from scratch by inserting VI Pro and recreating the instrument track settings.

    2. I just tried clicking on other instrument track inserts in the VEP instance which somehow brought the instrument view tab back.


  • Hi, 

    You can also always click "View", then select "Reset Windows". 

    Best, 
    Paul

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    Paul Kopf Product Manager VSL
  • Hi, Paul

    Thank you for that tip! 

    Coincidentally, may I kindly ask for help with my 1st concern above as well? The one about a loaded channel set not responding to midi, whether from the VI Pro onscreen keyboard (via mouse clicks)  or from my controller? The keys on the onscreen keyboard are unresponsive (no keys lighting up, no audio). I'm sure I'm overlooking something simple?

    Hope you can help.

    Thank you!


  • Hi spoiltechild, 

    That sounds like some MIDI troubles.

    Does this always happen when you load a channel set? 
    We don't have an M1 running on Big Sur, but I can check on M1s if you send me that channel set: support@vsl.co.at

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Hi, Paul

    Thank you for your immediate response! I just sent you an email now at the address you had provided.

    Also, in answer to your previous question regarding the Channel Set issue occurrence, this is the first time it has happened (though I've only started using Channel Sets a few days ago). I did try on another Channel Set just to test and that worked fine. It was only this one particular Channel Set I had imported.

    I do hope it's nothing serious.

    I look forward to your assessment and recommendation.

    Thank you! - GT


  • ErisnoE Erisno moved this topic from Vienna Instruments Pro on