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  4. Mir Pro 24 Plugin Licensing Problem

  • Mir Pro 24 Plugin Licensing Problem

    C
    C

    Hello,

    I seem to have run into a licensing problem with Mir Pro 24. 

    1. I had installed the 30-day demo, which provides a single download for Mir Pro and Mir Pro 24. 

    2. In my DAW, I used the "Vienna Mir Pro x64" plugin (which is the only plugin visible for the product after install). 

    3. Prior to the end of the demo period, I purchased Mir Pro 24 and the Teldex room pack (and installed/activated via eLicenser). It continued to work. 

    4. Today, when I went to add the Vienna Mir Pro x64 plugin to a project, I was given an eLicenser message saying that it could not find the license, leaving me unable to use the product. 

    So, my questions are:

    1. Why is this happening? I had assumed that, since the demo was a single installer shown for both products, that I would be able to use it and (in the case of it being Mir Pro 24) would just be restricted to using 24 instances. 

    2. If there is a separate plugin for the 24 version, why does it not show in my DAW? 

    3. If the answer to the previous is yes, is there an easy way to convert a project using < 24 Mir Pro instances to automatically switch to Mir Pro 24? It would be a tremendous hassle to have to do this manually. 

    Thank you,
    -Chris
  • PaulP
    VSL Team
    PaulP

    Hi Chris, 

    I have just checked, and you have not downloaded your permanent licenses yet. 

    Please check your confirmation mail from October 27, you will find all information in there. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • C
    C

    Yes, that was the problem. I had wrongly assumed that the purchase would "update" my existing demo license to be a full license. All is good now. Thanks!