The saga with Vienna Assistant grows. Tried uninstalling s/w from the Vienna Assistant and it won't uninstall. Oh it starts but never completes the task. Verified by going to my Applications folder and can still open the different s/w. Have to do the uninstall using the uninstaller that the installer installs. Now when I go to install something from the Assistant I get the SSBD - spinning beachball of death.

This is NOT good and needs to be fixed.

And yes I have a fresh install of Vienna Assistant.

Hi musicman691,

Please contact me via support@vsl.co.at or PM, I'd like to take a closer look at this. 

Best, 
Paul

@Paul said:

Hi musicman691,

Please contact me via support@vsl.co.at or PM, I'd like to take a closer look at this. 

Best, 
Paul

Hi, 

Not sure if that comes across on this beautiful sunday, but I'm really doing my best to help. 

Already discussing this with our developers. 

Thanks for your patience. 

Best, 
Paul

@Paul said:

Hi, 

Not sure if that comes across on this beautiful sunday, but I'm really doing my best to help. 

Already discussing this with our developers. 

Thanks for your patience. 

Best, 
Paul

Hi,

I tried the steps you suggested, but I'm not able to uninstall anything from Vienna Assistant. It starts the uninstall process, then hangs. I did a fresh install of Vienna Assistant as well, same results. It looks like it's the same problem as musicman691 described. 

From what I can see, Vienna Assistant hangs when trying to install to /Library/ folder, like the installer is waiting for permission to install to this folder or something.

Thanks for helping sorting this out. I'm sending an email to support just in case.

Stein Tore

@Paul said:

Hi guys, 

I wonder if this helps, please give it a try: 

1) Uninstall your VSL software with the Vienna Assistant

2) Install the software with the Vienna Assistant again. 

This should remove and update everything like it should have right away. 

Please let me know if this worked. 

Best, 
Paul

@Paul said:

Hi guys, 

I wonder if this helps, please give it a try: 

1) Uninstall your VSL software with the Vienna Assistant

2) Install the software with the Vienna Assistant again. 

This should remove and update everything like it should have right away. 

Please let me know if this worked. 

Best, 
Paul

I uninstalled everything except for Epic Orchestra. Got a fresh download of Vienna Assistant and proceeded through the install and it hung up and had to force quit. Had to manually install everything.

There's actually 2 places things get installed to. One is Library/VSL and the other is the Applications folder. I don't know if there's a prefs folder that gets stuff installed to. And I have OSX security set to install from anywhere so that's not the holdup.

Hi,

Please restart your Vienna Assistant, these bugs are now fixed with the new Vienna Assistant v 1.0.133!
Find the changelog right here.

Best,
Paul

Working perfectly now.

Thanks Paul and the development team.

Is it possible to move the installed players, VEPro, VEPro Server and ViPro programs to a sub-folder in OSX Applications? If I do that then Vienna Assistant doesn't see them and thinks they aren't installed. I'm trying to neaten up my Applications folder and have been able to do what I want with other programs.

Hi, 

Hm, that's the first time I have seen that question... I actually don't know, but I don't see what speaks against it. 
I guess the next time you install an update, it will be installed into separate folders in your Applications folder again, Mac standard. 

Best, 
Paul

@Paul said:

Hi, 

Hm, that's the first time I have seen that question... I actually don't know, but I don't see what speaks against it. 
I guess the next time you install an update, it will be installed into separate folders in your Applications folder again, Mac standard. 

Best, 
Paul

I can't find if this has been already explained, but – how can one install Synchron Strings I Optimized, on iLok? I can't see them in Vienna Assistant.

Paolo

@MMKA said:

Hi Paolo, I see them in the chapter Synchron Series, the same chapter, where Synchron Strings I is. I give you a screenshot.

Thank you, MMKA. Now I see it in my VA.

Paolo

Paul, Ben, and VSL:

After giving it a while, I'm happy to say that - for me - the process of switching from e-Licenser to iLok went completely uneventful for me.  

Downloading was a breeze, installation was straightforward enough, nothing glitched out or gave me a heart attack.  The only possible hiccup is a potential bug/performance issue with VEP7 post i-Lok change (which I've sent a support ticket for and may or may not be unrelated to the iLok switch).  Everything else has gone swimmingly as far as I can tell.

Thank you for taking your time with this and executing it with patience and diligence.  I know it hasn't gone as smoothly for everyone, but I think it's important to hear of the successes along with the stumbles.

- Sam

I have a VSL library (Synchron Piano D-274) with the eLicenser license that I use in a laptop with the eLicenser dongle (from time to time I have to use it offline, and I like the convenience of the dongle). I am now considering to buy another synchron piano library (the Yamaha CFX), and that will of course come with the current iLok licensing.

My question is: can I have both systems installed in the same computer (not simultaneously, of course)? Run the d-274 with the eLicenser dongle and the CFX with the iLok system?

@Vagfilm said:

I have a VSL library (Synchron Piano D-274) with the eLicenser license that I use in a laptop with the eLicenser dongle (from time to time I have to use it offline, and I like the convenience of the dongle). I am now considering to buy another synchron piano library (the Yamaha CFX), and that will of course come with the current iLok licensing.

My question is: can I have both systems installed in the same computer (not simultaneously, of course)? Run the d-274 with the eLicenser dongle and the CFX with the iLok system?

@musicman691 said:

Why not just transfer the eLicenser asset over to your iLok?