Moving to iLok for those with 1 or 2 licenses is probably a good idea. BUT for those of us (such as large server studios) with many VEPro7 servers, the move is financially constraining and offers very little benefit in return.

Here a link to a thread I started on VSL today, concerning this issue: How long will eLicenser be supported + why spend £500 on new iLok dongles for zero benefits?

To solve this, VSL will need to provide networked iLok licensing, similar to that provided by Avid on iLok.

Thanks,

Jonathan

Ever since Vienna Assistant went to silent install I've been having issues with it. Running OSX 10.13.6. Sure it downloads each item as you click on it. If you then go to the page to install each download there's an activity indicator spinning in the Assistant gui and OSX puts up a windows asking for my system password to do the install and that's not the issue. The issue is the activity indicator just cycles and cycles and cycles and nothing gets installed. Or at least there's no indication that the install has been done. I end up having to force quit Vienna Assistant and manually install each update myself. Thankfully that works.

Also not a fan of the Vienna Assistant automatically updating itself. I've been bit too many times but something like this that installed an update my system couldn't use. Please go back to a system that allows one to update the Assistant if one wants to. And PLEASE fix the silent installer routine - it's broken.

Right now Vienna Assistant is only good for letting one know about updates and downloading them for those of us that aren't buying or authorizing anything.

Hi musicman691, 

I hear such a report for the first time. 

Let's fix it! I'll try to find a machine with macOS 10.13.6 on it and will try to reproduce this. 

If you have any pointers for special settings on your system, please tell me, best directly and with screenshots: support@vsl.co.at

Best, 
Paul

@Paul said:

Hi musicman691, 

I hear such a report for the first time. 

Let's fix it! I'll try to find a machine with macOS 10.13.6 on it and will try to reproduce this. 

If you have any pointers for special settings on your system, please tell me, best directly and with screenshots: support@vsl.co.at

Best, 
Paul

Hi musicman691, 

Please confirm that you are working with Vienna Assistant 1.0.129 (lower left corner). 

I cannot reproduce this here.... It would be very good to have your screenshots illustrating your findings, also as "proof" for our developers: support@vsl.co.at

Best, 
Paul

@Paul said:

Hi musicman691, 

Please confirm that you are working with Vienna Assistant 1.0.129 (lower left corner). 

I cannot reproduce this here.... It would be very good to have your screenshots illustrating your findings, also as "proof" for our developers: support@vsl.co.at

Best, 
Paul

Am surprised this can't be reproduced on your end. It's not just one time that it happened but everytime since the Assistant went to silent install. I've seen issues before with installers that do silent install on my machine; and thankfully those installers allow a choice of silent or regular install. I'm thinking given what I'm seeing that it's the silent install messing things up.

Does one need to have licences activated on the ilok to be able to insure it (zero down time). I have none on there yet. It won't let me get past review order. I appreciate this isn't the right forum to ask this question but someone may know and if so, please help. the ilok site support steers me through some highly edited questions with nothing among them that might answer this.

I was hoping to insure the thing at the ready so when I try the transition insurance it's already done.

Thank you if you can help but if thought irrelevant, so be it.

@Firefrost said:

Does one need to have licences activated on the ilok to be able to insure it (zero down time). I have none on there yet. It won't let me get past review order. I appreciate this isn't the right forum to ask this question but someone may know and if so, please help. the ilok site support steers me through some highly edited questions with nothing among them that might answer this.

I was hoping to insure the thing at the ready so when I try the transition insurance it's already done.

Thank you if you can help but if thought irrelevant, so be it.

Thank you!

@Paul said:

Hi musicman691, 

Please confirm that you are working with Vienna Assistant 1.0.129 (lower left corner). 

I cannot reproduce this here.... It would be very good to have your screenshots illustrating your findings, also as "proof" for our developers: support@vsl.co.at

Best, 
Paul

Am surprised this can't be reproduced on your end. It's not just one time that it happened but everytime since the Assistant went to silent install. I've seen issues before with installers that do silent install on my machine; and thankfully those installers allow a choice of silent or regular install. I'm thinking given what I'm seeing that it's the silent install messing things up.

Hi guys, 

I wonder if this helps, please give it a try: 

1) Uninstall your VSL software with the Vienna Assistant

2) Install the software with the Vienna Assistant again. 

This should remove and update everything like it should have right away. 

Please let me know if this worked. 

Best, 
Paul

@Paul said:

Hi guys, 

I wonder if this helps, please give it a try: 

1) Uninstall your VSL software with the Vienna Assistant

2) Install the software with the Vienna Assistant again. 

This should remove and update everything like it should have right away. 

Please let me know if this worked. 

Best, 
Paul

edit:

I just tried this with the Synchron Player and it still hung up. Thankfully the installer was downloaded. Had to do a force quite because I got an 'application not responding" message when clicking on the OSX Dock.

The saga with Vienna Assistant grows. Tried uninstalling s/w from the Vienna Assistant and it won't uninstall. Oh it starts but never completes the task. Verified by going to my Applications folder and can still open the different s/w. Have to do the uninstall using the uninstaller that the installer installs. Now when I go to install something from the Assistant I get the SSBD - spinning beachball of death.

This is NOT good and needs to be fixed.

And yes I have a fresh install of Vienna Assistant.

Hi musicman691,

Please contact me via support@vsl.co.at or PM, I'd like to take a closer look at this. 

Best, 
Paul

@Paul said:

Hi musicman691,

Please contact me via support@vsl.co.at or PM, I'd like to take a closer look at this. 

Best, 
Paul

Hi, 

Not sure if that comes across on this beautiful sunday, but I'm really doing my best to help. 

Already discussing this with our developers. 

Thanks for your patience. 

Best, 
Paul

@Paul said:

Hi, 

Not sure if that comes across on this beautiful sunday, but I'm really doing my best to help. 

Already discussing this with our developers. 

Thanks for your patience. 

Best, 
Paul

Hi,

I tried the steps you suggested, but I'm not able to uninstall anything from Vienna Assistant. It starts the uninstall process, then hangs. I did a fresh install of Vienna Assistant as well, same results. It looks like it's the same problem as musicman691 described. 

From what I can see, Vienna Assistant hangs when trying to install to /Library/ folder, like the installer is waiting for permission to install to this folder or something.

Thanks for helping sorting this out. I'm sending an email to support just in case.

Stein Tore

@Paul said:

Hi guys, 

I wonder if this helps, please give it a try: 

1) Uninstall your VSL software with the Vienna Assistant

2) Install the software with the Vienna Assistant again. 

This should remove and update everything like it should have right away. 

Please let me know if this worked. 

Best, 
Paul