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Hi Paul,
The program (almost) always crashes immediately upon pressing a key on my MIDI controller (Kawai VPC), attached via MIDI cable (not USB) to a Focusrite Scarlett 18i8 (1st generation). Often not playing for a minute or more seems to trigger the crash: As soon as a key is pressed again, Synchron crashes. Other crashes are purely random and occur while playing.
I've sent crash reports every time for months, so you should have literally many hundreds of them by now!
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Thanks, Paul. Could someone at VSL perhaps confirm that you've received my hundreds of crash reports over the past half a year or so? I'm guessing there must be at least 500. I started posting some screenshots here in case they're not received for some reason. This crash behavior has persisted through different macOS and Synchron versions. FWIW, I'm using a pretty high-end and well-maintained system, so I can't think of any hardware or software that might trigger this problem.
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Looks like I might have found the culprit! It might be an issue with the Focusrite Saffire's MIDI in (via standard MIDI cable). Mine is a 1st-generation 18i8. Maybe it goes into a power saving mode and causes a problem with Synchron on wake? This wouldn't explain every case, though, since often it crashes at random while playing Synchron.
In any case, I've now connected the Kawai VPC1 directly to the iMac using USB. The Mac has gone into sleep mode and woken up, yet Synchron so far has not crashed with this setup.
The only downside with this setup is that it costs me a USB port, but I can live with that small limitation if it means Synchron won't crash all the time.
It would still be helpful for VSL to look at this case, and I'd be grateful for any relevant info. I can keep you posted if the software crashes with this setup, but so far, so good.
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Good news: So far, so good. It does appear that the Saffire interface (at least my 1st-generation 18i8 model, connected to the controller via standard MIDI cable) must be the cause of the frequent crashes.
Since last evening I've had the VPC1 controller connected directly to the iMac via USB. So far there haven't been any crashes since switching to this setup. Even the usual triggers such as putting the Mac into sleep mode, or turning the controller keyboard off and back on, haven't caused a crash so far.
I'd still like to know whether the hundreds of crash reports sent over the past few months were received by VSL, as this would be important for debugging any future issues. Can anyone confirm?
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Continued via Email Support!
@Alkan: I updated your email case. Best regards, Andreas
VSL Team | Product Specialist & Media Editing
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