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  4. Synchron Player always crashes

  • Synchron Player always crashes

    N
    N

    Hi everyone,

    I have Synchron Player 1.1.1709 and VePro 7.0.904, working in Windows 10 Pro 10.0.18362 (updated).
    I am trying to use Synchron Player both in VePro7 and directly in Cubase (updated to the last version).
    After a few minutes it crashes all the time, so it is totally unusable.

    What could I do?
    Thanks everyone!

    Image
  • PaulP
    VSL Team
    PaulP

    Hi nicola74, 

    Please find the crash dmp file (location in your screenshot) and send it to support@vsl.co.at, so we can take a look.

    This folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab. 

    Thanks, 
    Paul 

    Paul Kopf Head of Product Marketing, Social Media and Support
  • holywillyH
    holywillyH
    last edited
    last edited

    @Paul said:

    Hi nicola74, Please find the crash dmp file (location in your screenshot) and send it to support@vsl.co.at, so we can take a look. This folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab. Thanks,Paul
    Paul, I have sent the mail (with crash report) to VSL support ONE WEEK AGO (Case 324983) and never got reply. Synchron Player is always causing trouble and it’s unusable until the fix.
  • PaulP
    VSL Team
    PaulP

    Hi holywilly, 

    I also wish we could fix all bugs right away... especially on friday evenings, this feeling can get a bit overwhelming. 

    We are doing our very best to look at all reports as quickly as possible. 

    Thanks for your patience, and please accept my apologies for the delay.

    Best,
    Paul 

    Paul Kopf Head of Product Marketing, Social Media and Support
  • N
    N
    Hi Paul, Thanks for the answer, I wrote a mail to the support, hopefully I will be able to play with the new woodwinds as soon as possible ;-)
  • P
    P

    This is also one thing which annoys me with the Synchron Player. It crashes all the time, both in VE Pro and as a single instance in Logic Pro X. This is also true for the standalone version.

    The crash happens only after some time using the Player and switching/loading instruments. I think this is the same behaviour @nicola74 describes. I always have the latest software updates.

    For me, this is not a recent behaviour, these crashes have happened since the first versions of the Synchron Player.
  • bbeliusB
    bbeliusB

    Hi Pixelpoet,

    I can't reproduce these issues with the latest version of the Synchron Player that was released yesterday.
    Please update to this version and if it still crashes, send us the crash-dump. We will take a look at this.

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • P
    P
    last edited
    last edited

    @bbelius said:

    Hi Pixelpoet,

    I can't reproduce these issues with the latest version of the Synchron Player that was released yesterday.
    Please update to this version and if it still crashes, send us the crash-dump. We will take a look at this.

    Best, Ben

     

    Hi Ben,

    I can't see a new update, the latest version is from 10/08.
  • bbeliusB
    bbeliusB

    Sorry, my bad. I mixed up 18 with 08.
    I had this issue three months ago on my machine. However, I did many tests with version 1709 yesterday and was not able to reproduce these crashs.
    It is really helpful if you could send us crashdumps from this version, so we can further investigate this issue.

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • holywillyH
    holywillyH

    I now email VSL support with video capture, log, crash report.

     

    I wish VSL can deeply investigate this issue, otherwise all of my Synchron instruments are sitting there waiting for the fix.

     

    Last time I waited about a week to get the reply from VSL, hope this time will be sooner.
  • N
    N
    last edited
    last edited

    @bbelius said:

    Sorry, my bad. I mixed up 18 with 08.I had this issue three months ago on my machine. However, I did many tests with version 1709 yesterday and was not able to reproduce these crashs.It is really helpful if you could send us crashdumps from this version, so we can further investigate this issue. Best, Ben
    Hi Ben, I am working with Windows 10 Pro 1903...
  • bbeliusB
    bbeliusB
    last edited
    last edited

    @nicola74 said:

    Hi Ben, I am working with Windows 10 Pro 1903...

    Hi Nicola,

    I meant the Synchron Player version 1709. I am also working with Windows 10 1903.

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • N
    N
    Oops, ok, too much numbers ;-)
  • N
    N
    I have just downloaded the last updates and I made a quick test; it seems working pretty well until now! :-) Thanks a lot! Now I can say that I really like the synchronized woodwinds. Anyway I hope we will see new Synchron libraries as soon as possible ;-)
  • N
    N
    Hi everyone, I started working on a new Cubase template based on Synchron player this morning, because yesterday, after the new updates, everything seemed to be ok. After half an hour again Cubase crashed because Synchron player. It is starting to be very annoying, with ViPro I never had a problem, never; Synchron is totally unusable for me. It is the only piece of software giving me problems. What a shame!
  • PaulP
    VSL Team
    PaulP

    Hi nicola74, 

    What speaks against sending us those crash reports, so we can improve the software?

    support@vsl.co.at is the right address, best with reproduction steps for us (include your Cubase file, if you like), and of course with the basic information about your system.

    Thanks for your input and for staying positive!

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • N
    N

    Hi Paul,

    thanks for the answer.

    I am sorry, but I made a big error: I didn't want to write "what a shame", but "what a pity", I am from Italy... ;-)

    VSL libraries are always my first choice, ViPro Orchestral strings are still one of my prefered, old but gold.

    I have a lot of your libraries and I use them every day for my work.

    I will send a support ticket and hopefully this problem will be solved.

    All the best,

    Nicola
  • holywillyH
    holywillyH
    The latest version of Synchron Player still not very stable in both standalone and within DAW. It crashes several times today and I have sent the crash report and log to VSL support. I was told the issue that cause the crash has been fixed in this current version.
  • PaulP
    VSL Team
    PaulP

    Hi holywilly, 

    Thanks for the additional report, we are already looking at your specific crashlogs. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • H
    H

    Hi Paul, just so you know, unfortunately my synchron player also crashed Cubase pro 10 twice today...

    Best regards,
    Heike