elicenser Legacy: WELCOME & INSTALLATION HELP

[Paul]

Hello everybody!

So our FREE Big Bang Orchestra gets a lot of attention and if you are reading this, you probably want to know more, or get some help with your setup.

We have just improved our installation routine massively, but as always with software, there are a few pitfalls (that will be a bit painful if you start Step 2 before you finished Step 1).

So the most important advice is:

1) Download and install the latest Vienna Download Manager.

WAIT until this step is done and the Download Manager is installed.

2) Click the link in your confirmation mail and let the process guide you through installation 😊

Our FAQ's will guide you through the most common troubles, and installation should be done in less than 5 minutes.

For existing users (who are used to the "classic" installation procedure):

These products are involved in the installation and playback routine (always get the latest version):
eLicenser Control Center
Vienna Download Manager & Vienna Synchron Player

Once you have these installed, it's smooth sailing: Click the link in your confirmation mail and follow the steps.

Questions? Don't be shy!

Best,
Paul & the VSL Team

[aceee1]

I need the 32 bit download manager for windows 7. Thanks...

[Paul]

Hi acee1, 

I'm afraid our Synchron Player is not available for 32 bit systems. Could be a good time to update your OS....

Sorry to have no better news there. 

Best, 
Paul

[Jeff Hayat]

Hi

Downloaded, installed, and pointed the player to the dir. Upon trying to load BBO, i get a message saying "can not load BBO"

Where should I look please?

Thanks in advance.

[bbelius]

Hi Jeff,

make sure you have the latest version of the Synchron Player installed.
Also check if the sample content is installed:
Check in the folder if the ending of the are .vsynvolume. If they are .x and .y you have to open the Synchron Library Installer and point it to this folder.

Best, Ben

[Jeff Hayat]

Hi

 .vsynvolume - check.

Where do I find the latest version of the Synchron Player?

[bbelius]

In the download section of MyVSL https://www.vsl.co.at/en/MyVSL
Set the filter to Software Downloads.

[Jeff Hayat]

Ok, found it. and now it works :)

Why tho, have I gone from the player to the surround player?

 

And why did VEPro crash the first time I started after the update (seems fine the 2nd time)?

[Paul]

Hello Jeff, 

You probably inserted the wrong player format. Simply try again :-)

VE Pro crash: You can send the crash report to support@vsl.co.at, we can take a look for you, if you like. 

Best, 
Paul

[Jeff Hayat]

Hi Paul, and thank you.

Ok, Cubase did not recognize the non-surround player unitl I told it to.

Thanks!

[DjangoJazz]

Hi Paul,

Thanks for the free Big Bang Orchestra! I like to give it a try.

I can't get stuff into place I think. Have all the right parts ( Library, Synchron Player, Download manager) The 'Select Destination Locator window keeps opening with an empty existing content folder. I have no clue what the folder should be?

Thanks for info,

Regards,

Jeroen

[bbelius]

Hi Jeroen,

check that the destination folder is the BBO sample download folder.

Best, Ben

[rgm studios]

Hallo Paul,

mit Big Bang Orchestra hat die Installation super geklappt. Jetzt habe ich SY-ized SE Vol1 und Vol2 downgeloaded, aber die Installtion wird verweigert, da das package.info nicht komplett ist. Allerdings ist der Download 100% und lässt sch nicht erneut starten. Was kann ich tun?

 

Viele Grüße und Danke,

 

Raul Geisler

[Paul]

Hi Paul

Let's stick to the english forum language 😊

This is an error that points to an old Download Manager, you will find a newer version right here.

Best,
Paul

[HART]

Hi Paul, I have downloaded and installed the Bang Orchestra but do not have an activation code.  If it was emailed to me then it must have gone into my spam forder which I have emptied.  Please can you sent another, thanks.

[Paul]

Hello HART, 

You could order a second free license, but I have sent that mail again. 

Best, 
Paul

[Darkell]

I have the latest download manger an synchron player installed. I have the same path/directory folder for Big Bang and Epic Orchestra, my e-licenser is showing Big Bang has been autohorised but the Big Bang does not show up in the Synchron player. Epic Orchestra does. Any ideas wha the problem is? Thanks.

[Paul]

Hi Darkell, 

My guess is that you didn't run installation. 

Do you find *.vsynvolume files in your BBO folder?

If not, please click INSTALL in the Download Manager. 

Best, 
Paul

[Darkell]

Paul, all sorted, many thanks.

[Etchell71]

Hi & thanks for the offer!

Just I don't get it, the installation gives me the selection of the VST component only but in my Cubase 10 DAW it does not show up, I have set the installation / program directiory of the VSL player but there is nothing found.

Please don't tell me it will load an external application outside Cubase so that I have to install the full player!?
For what I am then allowed to install the VST alone?

Not straight forward imho

Appreciate your help!

Best regards
Obso