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  3. Vienna Instruments Pro
  4. Resize Mouse Cursor issue

  • Resize Mouse Cursor issue

    C
    C

    I keep getting the mouse cursor stuck intto the "resize" form (icon) and I cannot make it revert to the "pointer" icon.

    I am using VEP7 on a Windows 10 machine, accessed via Microsoft Remote Desktop from either a Mac or another PC.

     Anybody has any advice?
  • B
    B

    I am having the excact same issue, and I can't seem to find a solution. 

    Hoping for a fix. If we're not the only ones in the world with this issue. It's super distracting. 

     

    Best, MB
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Did you try with a VNC solution? Remote Desktop can be a bit tricky with VE Pro. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • LucyL
    LucyL

    I've had this intermittently. Single Windows 10 computer, just one instance of VE pro, no remote control or anything.

    A full PC restart usually solves it, but not always.
  • C
    C

    I have this issue on the DAW computer as well (the one running Cubase), not only on the remote computers.
  • PaulP
    VSL Team
    PaulP

    Hi, 

    That makes 3. Any unusual graphic settings on your computers / different from default?

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • C
    C

    I can't believe that we are only three having this issue. This happens on any of the 3 machines I have (both locally and remotely) and also alsways happened on my previous machines and VEP6.

    I double check all my driver settings, nothing special, prettty standard stuff...
  • L
    L

    Wow, this issue has been plaguing me for years... I always just assumed it was because I was using Synergy, the mouse/keyboard sharing app to control my slave Mac from my master Mac.

    This is EXTREMELY annoying and half the time I click something in Kontakt I didn't mean to click since the pointer is stuck as 'resize' and the center isn't where it should be.

    Please fix soon!

     

    Edit: I'll add that most everything else about VEPro is absolutely amazing in every way :)
  • L
    L
    https://forum.vsl.co.at/topic/48767/Double Arrow/271909
  • L
    L
    last edited
    last edited

    The newest VEPro update (7.0.904) broke the fix where selecting the 'Best Service' engine resets the curson from the resize icon back to the mouse pointer. Please, PLEASE take a look at this bug as it's been going on for years 😢 For now I'll have to roll back a version.

     

    Lee
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Lee33,

    I'm confused, the latest VE Pro Update for Windows is 7.0.922.

    Do you mean that this fix is broken SINCE 7.0.904?

    Thanks for the additional information, we will look into it asap!

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • C
    C

    I'm having this issue as well.

    7.0.1056 - Windows 10

    Seems to happen when I Save Server Project (I always do this via the keyboard shortcut - ctrl+shift+s)

    The cursor reverts to the normal pointing arrow when I hover over the Instances panel (mine is set up vertically on the left side of the screen), and the top menu (File, Instance, Edit, etc.).
  • L
    L
    last edited
    last edited

    This issue never cleared up for me either, I just assumed we'll have to live with it since it's been years without a fix despite our feedback 😞

    I'm on High Sierra 10.13.6 with the newest Mac VEPro Server version 7.0.1056.

    Here's the original thread once again for Paul:

     

    @Paul said:

    Hi, 

    Thanks for reporting!

    Which OS are you working on? And which version of VE PRO 6?

    Did you find a reliable way to reproduce this? What are the steps to take?

    Best,
    Paul

    Yes! I just figured out how to reproduce the problem, and did it several times in a row to test it.

    First, my specs: MacOS 10.11.6, Digital Performer 9.52 76360, VE Pro 6.017011

    This project has three instances, one for Kontakt 5, one for Vienna Instruments Pro, and one for Play 6. 

    I use the Mac OS Menu Bar File Menu to select Save Server Project, then after the project finishes saving automation and the drop down dissapears, my cursor turns into a wristwatch that won't go away. I move the cursor around the screen, and when I hover the cursor over the VEP6 Taskbar, I get the double arrow. This only happens if I am in the Kontakt or Play Instances, it does not happen in the Vienna Instruments Pro Instance. In fact, I can get rid of the double arrow cursor by clicking in the tab for the VI Pro Instance. (Nice to know how to fix it!) 

    Hope this helps!

    -Helen
  • T
    T

    New user of VEPro here. Has there been a fix for this? Only happening on one project that's has multiple Kontakt plug-ins in a VEPro instance. Thank you.
  • L
    L
    last edited
    last edited

    You guys really should look into this bug, it's killing us! I went back to 7.0.1048 on Mac High Sierra where it happens less often, but it's still frustrating to have to quit VEPro at least once an hour to solve this bug.

    Please please please look into it further...😔
  • N
    N

    Still getting this. Windows 10. It seems to happen when I do "Save Server Project".

    I noticed that in cases where the bug *doesn't* happen the cursor briefly changes to the resize one and then instantly switches back to the normal pointer when saving. Maybe that will make it easier to fix? If it's always switching briefly to the resize cursor and then switching back, it's just a matter of figuring out why sometimes it's not switching back.
  • clruweC
    clruweC

    Just upgraded to VE Pro 7 and now I'm getting this... Anybody know a fix?

     

    Win 10 here.