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  • VEP 7 crashes deleting a channel

    Hello,

    I've the problem, that Ensemble Pro 7 crashes, when I delete a channel.  My Environment is :

    Windows 10
    Cubase 10

    My Windows Event Logger gives me the following details (sorry, this is a table, pasted from the eventmanager):

     

    Vienna Ensemble Pro.exe
          7.0.0.17948
          5ccc879c
          MSVCR120.dll_unloaded
          12.0.21005.1
          524f83ff
          c0000005
          000000000003c3c0
          3570
          01d5034bf68fdb95
          C:\Program Files\Vienna Ensemble Pro\Vienna Ensemble Pro.exe
          MSVCR120.dll
          fb728425-7951-4883-8129-537a06b4c26f

  • last edited
    last edited

    HI sinswolf,

    Please use the latest version of Vienna Ensemble PRO, and you can always send crash reports to support@vsl.co.at, best as text files, for easier management.

    In this case, it looks like MSVCR120.DLL is missing, this might help:

    https://www.drivereasy.com/knowledge/best-solutions-to-fix-msvcr120-dll-is-missing-in-windows/

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • Hi Paul,

    I run the latest version of Ensmble Pro 7.0.789 on my PC

    In the internet I found a newer MSVCR120.dll in c:\windows\system32 and changed it with the current one (from 2013). After substituting the lite different MSVCR120.dll I could delete the channel in Ensemble Pro 7 . But starting my DAW Cubase I've got an error message

    Fatal error - c:\Program Files\Steinberg\Vstplugins\play_VST_x64.dll could not be loaded.....

    Error Details: DLL MSVCR120.dll cannot be loaded.

    Fortunately I didn't delete the old MSVCR120.dll. So I restored the old one and Cubase runs with vst_play_x64 which will be used by EastWest. I look for the newest version of the EW player

    What MSCRV120.dll do you use? and can you send me this ? In the attachment you'll find a screenshot of the error message!

    Image


  • It is not a good idea to replace this dll with some other. The dll is from the Microsoft Visual C++ Redistributable Package, so you should dowload and install that instead. The number 120 is the version, burt at the moment I dont know which version will match. I think 2012, but I am not sure.

    Ben@VSL | IT & Product Specialist