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  4. VEP6 bug in MIR pro, unable to drag/zoom

  • VEP6 bug in MIR pro, unable to drag/zoom

    stephen limbaughS
    stephen limbaughS

    I made an unlisted video of the issue:



    Basically, when I turn on a 3rd-party instrument plugin, all click/drag functions cease working.

    Any solution for this?
  • DietzD
    VSL Team
    DietzD

    I've never seen this happen before, but then I don't use Spitfire here. ;-)

    Joking apart - may I please ask you to send a message to support@vsl.co.at, including a reference to this thread? This is not a known issue, as far as I can tell. Thanks.

    Kind regards,

    /Dietz - Vienna Symphonic Library
  • C.B.C
    C.B.C

    I have the same problem with Pianoteq 5.8.1 (AU ou VST) plugin.

    VIP, VEP and Logic X = most recent upgrade.

    C.B.
  • stephen limbaughS
    stephen limbaughS
    last edited
    last edited

    @Dietz said:

    I've never seen this happen before, but then I don't use Spitfire here. 😉

    I only use it for the low budget gigs. 😉

    I'll send a support email.  Thanks!
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Does un-docking and re-docking the MIR PRO window help?

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • stephen limbaughS
    stephen limbaughS
    last edited
    last edited

    @Paul said:

    Does un-docking and re-docking the MIR PRO window help?

    YES 

    (I feel like I should have tried that already.)

    It works, and when I go back and engage any functions in the 3rd-party plugins after undocking, the click/drag functions still work.

    Thank you!
  • DietzD
    VSL Team
    DietzD

    Hi Stephen,

    good to hear that Paul's workaround did the trick.

    Could you please do me a favour and try to reproduce the issue with VE Pro used in stand-alone mode (i.e. not in Server Mode)? I tried to provoke the same behaviour here, to no avail. But as I don't use Logic X on my laptop I want to rule out this potential influencing factor.

    TIA & kind regards,

    /Dietz - Vienna Symphonic Library
  • stephen limbaughS
    stephen limbaughS
    last edited
    last edited

    @Dietz said:

    Hi Stephen,

    good to hear that Paul's workaround did the trick.

    Could you please do me a favour and try to reproduce the issue with VE Pro used in stand-alone mode (i.e. not in Server Mode)? I tried to provoke the same behaviour here, to no avail. But as I don't use Logic X on my laptop I want to rule out this potential influencing factor.

    TIA & kind regards,

    Dietz,

    I was unable to replicate the same thing in VEP in stand alone.  Hope that information helps!
  • DietzD
    VSL Team
    DietzD

    Thanks! That's important information.

    Kind regards,

    /Dietz - Vienna Symphonic Library
  • C.B.C
    C.B.C
    Hi I've just purchased the new Pianoteq version 6 (much improved). Same GUI problem as with v5. Paul's workaround still work but will we see a fix someday for that bug? Thanks, C.B.
  • PaulP
    VSL Team
    PaulP

    Hi C.B., 

    Which OS and versions of software is this, please?

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • C.B.C
    C.B.C
    Last update for VEP and VIP. Last Update for Mac OS Sierra, Logic Pro and Pianoteq. IMac i7 32 Gig, Fusion drive for OS and software. External SSD drive for VSL instruments. Claude
  • PaulP
    VSL Team
    PaulP

    Hi, 

    I can confirm this. Hopefully we can fix this in one of the next updates (not scheduled yet). 

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • C.B.C
    C.B.C

    Thank you for your quick response!

    Claude