I lost my eLicencer USB key recently and afer buying a new one that I regeistered on my VSL account I received this amazing feedback from the support department::
Generally, the most valuable part of our products is the license which is stored on the key. With eLicenser (owned by Steinberg / Yamaha), we don't have access to the licenses on the keys of our users, so we're not able to restore and/or transfer any lost or stolen license to a new key, or to block or remove licenses on a lost/stolen key. The problem with that is that whoever finds the key can use all your registered products without any restriction, if he also has access to the samples and software, e.g., from a friend, and with eLicenser's technology there's nothing we can do about it!
Basically every user is responsible for his keys and licenses himself, we're not obliged to replace any lost or stolen licenses or keys at all, like e.g. lost or stolen jewelry wouldn't be replaced unless it's insured.
I'm afraid this means that you will have to purchase new licenses if your key doesn't show up again.
This email suggests that VSL do not have any control on the eLicencer security process which I seriously doubt and by extention, this suggests also that if your USB key is lost, broken, defective or corrupted by any virus you will have to pay again to retreive your entire collection. Most of the major conpanies have implemented ZERO DOWNTIME procedures to allow the users a permanent acces to what he paid for... Why not VSL?
I'm sharing this with you because it is someting that I would have to know before investing (I lost?) a lot of money.
Anyway, as was considering to buy a solo cello and this sad story led me to the Spitfire web site where I found an excelent ARTISAN CELLO that perfectly work without any unreliabe and outdated USB device.
I wonder if some of you expenrienced the same problem and if you have any idea how to go through this mess?
I own for about 1000€ of VSL products that I cannot obviouly buy again
Thanks for your support