If you purchase a new dongle every two years and transfer your licenses to the new dongle then malfunctions should be covered. Just send the bad dongle in and ask for some demo licenses to keep you going until they can get things sorted out. Only malfunctions will be covered, not lost or stolen, and you better believe that they are going to scrutinize that bad dongle to be sure that it didn't malfunction due to negligence on your part i.e. you used it to scrape ice off your car windshield on a cold morning, chew toy for the puppies, etc.
All the veteran forumites know that this is a real sore subject around here (search the forum for more details). So the best way to keep yourself covered is to buy a new dongle every two years and transfer the licenses then think about getting some insurance (again, search the forum for more details) depending on how much you have invested in this. Nuff said!
do not know, where you live, but in Europe here (Germany, Switzerland) such insurances do not exist. Not for software licenses. But I would not do that, in any case.
Of course I have always several spare e-licensers 😊 I am a bit on the careful side, even I never had any problems until now -knock-knock-knock-,
Independent from that, Steinberg in Europe replaces licenses on broken, stolen or lost e-licencers.
Have a look here if you do not believe.:
Requirement is only that you have to register your elicensere there. And of course, this should not happen too frequently. But it is simple. First you get temporary licenses, then they blacklist the broken/stolen/lost elicenser, finally you get new activation keys for your licenses and voila.
Have a nice day.
I have read through and it looks like Steinberg will only replace their own licences, not other companies'.
"Replacements for licenses from other companies that were also stored on the defective/lost/stolen USB-eLicenser are provided directly from the corresponding manufacturer."
Which I interpret as meaning you would still have to pay 50% of all the licences you owned already.
The whole thing stinks to be honest and if this happened/happens to me, I will leave VSL behind and opt for EW composer cloud, Orchestral Tools or Spitfire.
That is coming from someone who owns about 90% of VSL's products.
Most of the other prominent sample devs don't hinge composers' livelyhoods on a tiny piece of plastic. Maybe VSL should wake up to 2016.