Vienna Symphonic Library Forum
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  • How do you update?

    I downloaded a librsray update from my user area, then click on it but get a message:

    There is no application set to open the document “01_SoloStrings-I_LibUpdate2014-01-24.viupdate”.

    The download manager manual says that download manager is supposed to ,open when you click on the file.

    Can anyone help please?


  • Drag it in the directory manager


  • OK, I found the directory manager , when I drag the updatye I get a message saying

    More recent version of Directory Manager is needed to apply this update.

    How do I get that?


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    Hi Pete,

    The Directory Manager is installed with Vienna Instruments / Vienna Instruments PRO.

    Best,

    Paul


    Paul Kopf Product Manager VSL
  • Thanks

    When I click on that link I get this:

    there are no files available for your registered products in this category.


  • Hi, 

    Are you logged in with your registered email address?

    Best, 

    Paul


    Paul Kopf Product Manager VSL
  • I presume so. It tells me I am logged in


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    @Paul said:

    Hi, 

    Are you logged in with your registered email address?

    Best, 

    Paul

     

    Yes. Can anyone help please ???? Is there any support for this?


  • Hi, 

    Please send me a screenshot that shows MyVSL and also shows that you are logged in, I´ll check right away: support@vsl.co.at

    Most common mistake: Registering ANOTHER account with a different email without any products.... and then of course there are no products available for this account....

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • Thanks but (in order to "drag it) ... where exactly is the Directory File Manager .  Offhand I don't see any dropdowns  with that tag (expecting it to be under MyVSL) .... 

    Image


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    @DaytonGlobalEnterprisesInc said:

    Thanks but (in order to "drag it) ... where exactly is the Directory File Manager .  Offhand I don't see any dropdowns  with that tag (expecting it to be under MyVSL) .... 

    It is an application that seems to get installed with Vienna. On a Mac it is in Applications>Vienna Instruments

    I found the answer to my original question. You need to update Vienna Instruments in order for the directory manager to work, something which wasn't very clear from the error maessage I got, which was purely:

    More recent version of Directory Manager is needed to apply this update.

    I did not realise form that I had to update Vienna Instruments.


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    @FredB said:

    Drag it in the directory manager

    Hi I am having problems with the updates as well. Dragging does nothing. It just shows a circle with a bar across it. Opening it does nothing.....ie choosing the program via the browser when double clicking.

    I am doing this on a PC - I can't see how it is supposed to work.


  • Hello, 

    In many cases, our users mix up the Directory Manager and the Download Manager - could it be that this is the case here as well?

    Can you post a screenshot of what you see?

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Hello,

    where can I find the "directory manager" ?  I would like to update Appassionata Strings I & II.

    MfG
    B. Elsner


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    Hi,

    The Directory Manager is found in your programs/applications under "Vienna Instruments/Pro), the Download Manager can be found in MyVSL=> Software Downloads.

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • Hallo Paul,

    I switched to iLok and installed "VI Appassionata Strings - iLok" and the new Synchro Player.  There is no problem loading the free instruments like "Celestial Strings" but I can't find out how to acces the Appassionata Strings.  So I am quite lost ;-)

    MfG
    Bernhard


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    Hi Bernhard,

    Did you activate your licenses in the iLok License Manager yet?

    Here is more information for you regarding license management.

    Our FREE INSTRUMENTS cannot be stored in the cloud, you have to choose between machine-based licensing or ilok Keys.

    Best,
    Paul


    Paul Kopf Product Manager VSL
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    @elsner said:

    I switched to iLok and installed "VI Appassionata Strings - iLok" and the new Synchro Player.  

    You will need VI Pro player to access VI Appassionata Strings.


  • Paul,

    I have the vivolume files on my local storage disk. I also still have all the original dat files on the same local storage. Can you please confirm that the dat files can all be deleted? Thanks in advance.

    Ray


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    Hi,

    Yes, those dat files can be deleted if you have made the switch. Most comfortably with the option "Delete eLicenser libraries" in the Main Menu of your Vienna Assistant.

    Best,
    Paul


    Paul Kopf Product Manager VSL