Vienna Symphonic Library Forum
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  3. Vienna Instruments Libraries (legacy)
  4. Trouble with library updates
  • K
    K

    Ok, after several attempt I still can't update my libraries and its due to a FAULTY DIRECTORY MANAGER APP inside the latest vienna instrument software for Mac 10.6.8 !!!

    So I give up for now and I'm waiting to hear from someone at VSL ...
  • M
    M

    We have a confirmed issue with DM of Vienna Instruments. We will

    Releaase an update today that fixes the problem. The updates are mostly for VIPro2 however, so you won't really miss much in VI alone. If you have VIPro2, please run the updates in its DM.

    Sorry for the inconvenience.
  • K
    K

    Thank you Martin for the heads up but after update still no joy for me ...

    This is what I get : 

    [URL=http://imageshack.us/photo/my-images/685/vsln.png/][IMG]http://img685.imageshack.us/img685/547/vsln.png[/IMG][/URL]
  • PaulP
    VSL Team
    PaulP

    Hi kptainfilou49, 

    I have just sent a demo license for VI PRO, then the Library Update will work. 

    We´re preparing a new version that will eliminate this bug (which is that Library Updates need a VI PRO license to work properly). 

    Thanks for your patience, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • K
    K

    Thank you very much Paul, the update process went fine !

    I think I'm gonna treat myself with VI Pro II very soon ;-) 
  • M
    M
    last edited
    last edited

    The new versions (9735), which takes care of the aforementioned bug, have now been released. Enter User Area / Software to download!
  • K
    K

    Thank you Martin, downloading right now !
  • M
    M

    As of today 07/03/2016 it looks to me a problem is still present.  In the download manager no viupdate files can be loaded, be it by file selection or drag and drop.  Running as administrator or not as administrator does not change a bit to the situation.  Anybody any ideas?  I'm on windows 10.
  • R
    R

    I have the same problem as well (20 Nov 2016) trying to update library files for VSL SE instruments. I am using the latest Download Manager, and OSX 10.11.6. Ihave tried dragging a viupdate file onto the DM, dragging the zip file, opening via Add Download button - the files do not get accepted. I've also tried various locations to load from.

    The previous version of Download Manager behaves the same.

    Maybe I should start a new thread?

    Ray.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Ray, 

    DIRECTORY Manager, not DOWNLOAD MANAGER 😊

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • R
    R
    last edited
    last edited

    Thanks Paul. 

    Directory Manager worked fine.  😳

    Ray.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Happens all the time, no worries 🎉

    Paul Kopf Head of Product Marketing, Social Media and Support