Vienna Instruments Crashes Sibelius

[vilnai]

I had a score crash a little while ago, restarted, and now every time I try to load sounds from Vienna SE string, the score crashes. I can load the playback configuration with no score open, and I can load the score in a different configuration, but as soon as I switch to Vienna, Sib crashes. That's never happened before. Ideas? This seems to happen in my demo of 7. I rebuilt the configuration from scratch, as all the channel assignments were off, and it worked. But when I tried it in 6, it still crashed.

[andi]

Hello Vilnai!

That's odd. If this only happens with this one Playback Configuration, I guess this Playback COnfiguration is corrupted. I would recommend rebuilding it, but it seems you have already done that succesfully with Sibelius 7. This should also work with Sibelius 6.

Best regards,
Andi

[vilnai]

Hi, Andy I guess I wasn't clear. I rebuilt the configuration in 6, but it's still crashing. Is there anything else you think I could try?

[andi]

Hi Vilnai!

Maybe you are overloading your RAM.
How much RAM do you have and which OS are you working on?

I recommend updating to the latest versions of VI, VE and also eLicenser Control Center. You can find them here:

Does it still happen then?

Best regards,
Andi

[vilnai]

Thanks, Andi. I'm running OS 10.6.8 with 4GB of RAM. I never had a problem before, and I've been working on this score for about a month. I've downloaded the software, but I may wait until I install it, as I'm in the middle of a big project with a tight deadline. I'll report back as soon as I have time to check things.

[andi]

Hello Vilnai!

For only the SE Strings 4 GB should be enough. So I guess the RAM (or the lack of it) isn't the problem. Please report after you have updated to the latest software versions, if the the problem remains.

Best,
Andi

[vilnai]

Andi Installed the updates and so far so good! Thanks. Will let you know if something comes up again. jay vilnai

[hroiwer]

yes ,that sounds reasonable ,ok ,,try it ,you will know the answer "

[vilnai]

Hey, Andi It's happening again.... Humming along nicely for a couple of weeks and then today, after two hours of work I added a staff (which doesn't use Vienna), copied some music onto it and it crashed. Now it crashes every time I load Vienna into the score. If I switch to a different configuration, everything is fine. Thoughts?....

[andi]

Hello Jay!

What exactly crashes? Sibelius or Vienna Ensemble? I can't imagine that VE crashes when you add a staff to your score. That has nothing to do with VE. Can you be a bit more detailed about what you have tried and what exactly happens?

Best,
Andi

[vilnai]

I have been working on this score for about 5 weeks. It uses VSL for strings and Kontakt libraries for the wind. Last night I added an additional wind staff, and Sibelius crashed. I restarted, loaded the playback configuration, opened the score, and it crashed on opening. I tried that again, restarted, etc., and it was still crashing. Finally, I loaded a different configuration, one that doesn't use VSL, and the score opened fine, and I was able to work on it. The exact same thing happened the first time I posted (I don't remember what led to the crash, but after crashing, the score would not open with VSL). I posted at the time on the Sib page also, but they had no ideas.

[andi]

Hello Jay!

Sorry to say, that I have no idea what makes Sibelius crash. This is the first time I have heard about a problem like this.

Maybe it is a RAM problem after all. I don't know much RAM Kontakt takes in your Playback Configuration.

You might want to take a look at your Activity Monitor while loading your Playback Configuration and see how much RAM is taken when Sibelius crashes.

Best,
Andi