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  4. Lost my Appassionatta and quartet instrumenst for stings. I only have solo and orchestral stin...

  • Lost my Appassionatta and quartet instrumenst for stings. I only have solo and orchestral stin...

    C
    C

    I went to finish a sequence in which I used the Appossionatta strings and none played.  Upon opening one of the 4 instances of Vienna Instruments Pro I noticed the keyboard was grey, then I noticed that I was missing these 2 sets.  I am currently reloading the libraries.  I need to finish this project, I am hoping that a re-install and update to the new release will solve my problem

    Mac Pro OSX 10.6.4

    Pro Tools 9.0.1
  • C
    C

    On  another note, my key is cracked, the loop on the end has broken in half and it is kind of hanging by a thread.  What is the policy on replacing the key?
  • C
    C

    So I reinstalled the library and I have the same problem.  What the hell do I do now?  Why did this happen?  I did not have any disc failure or any other problem.
  • PaulP
    VSL Team
    PaulP

    Hello,

    I have answered your email to support, hope that helps.

    It´s easiest to discuss this on a personal level.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support