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  4. Error message on loading certain instruments in Vienna Instruments Pro

  • Error message on loading certain instruments in Vienna Instruments Pro

    J
    J

    I use Vienna Instruments Pro (VIP) within Vienna Ensemble Pro Server (VEP).  Everything was fine until I upgraded to the new VIP 1.1.7553.  I get multiple occurrences of the messages listed below when I try to load the following SpecialEdition DVD/SpecialEditionPLUS DVD matrices:

    These are the matrices:
    - Tenor Trombone Mute
    - Tenor Trombone Mute +
    - Bass Trombone

    These are the errors:
    - eLicenser Control - Error:  The key could not be identified.  The format of the key is invalid.
    - eLicenser Error:  Error accessing eLicenser USB dongle.

    My first thought would be to uninstall/reinstall the SpecialEditions and their associated keys, but those activaction keys control hundreds of matrices and presets and the error only occurs with three mentioned matrices.  It would also be a huge task and I don't want to undertake it if it's not certain to fix the problem.

    I'm using the 64-bit version of VEP v4.1.7553 and the current version of eLicenser v6.4.1049 running on 64-bit Windows 7.  I'm still able to access these three matrices with VEP with no errors; the problem only comes up in VIP.  I don't think it's relevant, but I use Sibelius 6.2.0.88 (the errors come up even when Sibelius isn't loaded).

    Perhaps an update of eLicenser is needed for the new VIP?

    Thanks,
    John
  • J
    J

    A little more information:  the error messages repeat a few times, after which the matrices that cause the error seem to play just fine.
    JB
  • H
    H

     Hi John,

    thanks for reporting. These bugs are already fixed and a new version will be avialable soon.

    Sorry for the hassles.

    best

    Herb
  • J
    J

    Thank you Herb for the speedy reply.

    A new version of what?  I need to know what to look out for!

    Thanks again,
    John
  • H
    H

     It's a VI PRO bug, but also Vienna Ensemble has to be updated because of the embedded version of VI PRO there.

    best

    Herb