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  4. VSL SE 14S TTB-mu legato gives a "eLicenser Control - Error" in VI PRO

  • VSL SE 14S TTB-mu legato gives a "eLicenser Control - Error" in VI PRO

    B
    B

    Dear VSL Team,

    I've looked on the forum for this, but could not find an answer so I'm posting this to see what can be done.

    When I try to load the "14s TTB-mu legato" VSL SE patch in VI PRO I get an "eLicenser Control - Error" box that pops up and says, "The key could not be identified. The format of the key is invalid."  I click ok, and then get another pop-up box that says, "Error accessing eLicenser USB dongle."

    I thought this was a dongle issue, but the patch loads up WITHOUT ERROR in standard VI, but ALWAYS RETURNS a "eLicenser Control - Error" in VI PRO.  Dongle memory has been cleared and the database has been updated through the eLicenser Control Center, but this has had no effect on the problem.

    Also, it gives the error in both the 32 and 64 bit versions of VI PRO.

    Specs:

    Windows 7 Ultimate 64-bit

    Intel Core2 Quad

    14GB RAM

    5 250GB 7200RPM SATAII HDDs

    eLicenser Control Center 6.1.4.1048

    VI PRO 1.1.7553

    Thanks,

    Brian
  • N
    N
    I can confirm this exact behaviour with VI Pro. It does not happen in the normal VI. But for me the whole eLicenser crashes, i.e. I cannot open any application protected with the dongle until I restart my mac. Good find!
  • N
    N

     Oddly, I have the same problem in MIR, caused in this case by some patch in the Horn 1 VSL Preset 2 preset.  Only happened since installing the pre-christmas update.
  • Cyril BlancC
    Cyril BlancC

    I have the same problem loading  22S Tenor trombone mute +

    I have SE and SE PLUS on a MAC

    I use VI PRO and VE PRO
  • B
    B
    last edited
    last edited

    Cyril,

    "22S Tenor trombone mute +" is a matrix.  I bet you'll find that when you go to the "14S TTB-mu legato" patch in that matrix in VI PRO you'll find that the keyboard is greyed out and that no sound will come from that particular patch. The whole matrix isn't bad, it's just that patch that gives the error in VI PRO.  Also, VE PRO has nothing to do with it.  It is specifically a VI PRO issue.

    @nicks said:

    Oddly, I have the same problem in MIR, caused in this case by some patch in the Horn 1 VSL Preset 2 preset.  Only happened since installing the pre-christmas update.

    nicks,

    I also bet that the "Horn 1 VSL Preset 2" is not completely bad.  I'm sure you can go through the preset once it's loaded and find the specific patch(es) that are causing the error; take them out temporarily to avoid getting the error.  Again, you'll know the bad patches because the keyboard in VI PRO will by greyed out and no sound will come from them.

    Brian
  • Cyril BlancC
    Cyril BlancC

    The problem occurs only with VI PRO.

    VSL can you fix it ?

    Best

    Cyril
  • H
    H

    Hello,

    as stated before, the fix will be available with the next update.Thanks for your patience!

    Best,

    Paul