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  3. Vienna Key registration problem

  • Vienna Key registration problem

    M
    M
    Hi everyone, I'm in need of some help since I'm new on VSL. I recently bought on VSL website a copy of Vienna Special Edition (full version). I had a problem with my Vienna Key: during the activation process my Imac prompted to insert an Usb e-licenser. I reconnected my Vienna Key and it was recognized by the eLicenser Control Center, but after I pasted the activation code I downloaded from the VSL website the last part of the registration stopped: the system didn't recognize anymore my Vienna Key, so i tried to repeat the whole process: I'm having the same Key problem and, more importantly, the control center tells me I have to use another registration key. Please help me, thanks everyone.
  • PaulP
    VSL Team
    PaulP

    Hi Marlowe, and welcome [:)]

    Please download and install the latest eLCC. Maybe restart your machine, the "repair permissions" with "DiskUtility".

    Then connect your key, click on "Recover" in the eLCC and everything should be fine again!

    Best,

    Paul

    Paul Kopf Product Manager VSL
  • M
    M
    Hi Paul, thanks for the tip, now everything's fine. Thank you!