Dear nice guys at VSL. Still new to these forums, please could you clarify something for me.
Is posting on this forum a good way of getting support from VSL people on issues, or are we better off emailing you guys direct.
The thing is, a lot of these problems are seemingly common amongst seemingly a lot of your customers. Thus, by airing them here, far from highlighting shortcomings or annoyances with VSL, it will benefit everyone who reads these postings, especially when they are replied to by members of the VSL team. I have learned a whole bunch about stuff I didn't even know I was having a problem with.
Chinablu posted over a week ago, politely about missing samples in the opus 1 package, met by silence from VSL. I appreciate someone needs to read the forum and then pass requests onto someone else to deal with, but a simple..."we are looking into it" would be nice.
Is posting on this forum a good way of getting support from VSL people on issues, or are we better off emailing you guys direct.
The thing is, a lot of these problems are seemingly common amongst seemingly a lot of your customers. Thus, by airing them here, far from highlighting shortcomings or annoyances with VSL, it will benefit everyone who reads these postings, especially when they are replied to by members of the VSL team. I have learned a whole bunch about stuff I didn't even know I was having a problem with.
Chinablu posted over a week ago, politely about missing samples in the opus 1 package, met by silence from VSL. I appreciate someone needs to read the forum and then pass requests onto someone else to deal with, but a simple..."we are looking into it" would be nice.