@peter0302 said:
And they're not doing anything differenlty, in that case, than any other sample lib company, and I think it's silly to pick on them for that.
I'm not intending to pick on them. I've made some constructive observations as a new customer and have seen some issues in other threads about similar concerns from other customers. I'm offering an alternative idea that is in my opinion a better business policy than the existing one. VSL is free to do whatever they want. But it seems they have been fairly responsive to customer issues in the past.