Will,
Having dealt with this company now for quite sometime, i find them forward thinking and just good people trying to work a project (the largest orchestral library ever attempted by a long shot) as best they can. These people are not sample gods, they make mistakes, but they are people commited to always trying to improve their product. As Rob mentioned and as you saw, you got a quick response from the president of the company. This does not happen with in most fairly large buisness operations and this expierience was not a abberation, it goes on all the time (except the coming vacation weeks which I'm sure are well deserved). I am not only a fan of the library but of the people who make it happen. You will find faults with the lib, as with any lib, but the pure amount of usable material and groundbreaking detail and tools makes the library worth owning. My 2 cents.
Having dealt with this company now for quite sometime, i find them forward thinking and just good people trying to work a project (the largest orchestral library ever attempted by a long shot) as best they can. These people are not sample gods, they make mistakes, but they are people commited to always trying to improve their product. As Rob mentioned and as you saw, you got a quick response from the president of the company. This does not happen with in most fairly large buisness operations and this expierience was not a abberation, it goes on all the time (except the coming vacation weeks which I'm sure are well deserved). I am not only a fan of the library but of the people who make it happen. You will find faults with the lib, as with any lib, but the pure amount of usable material and groundbreaking detail and tools makes the library worth owning. My 2 cents.