Sorry I misunderstood your post. Universal mode is a L2 matrix so if you are seeing all your matrixes (including L2) but not the Universal Matrix that would be curious. You can always try deleting all the folders in the directory manager and then dragging them back in from the drive they're on (a fix for a number of ills when things disappear.)
Does the syncrofsoft License Control Center (LCC) see your extended license?
Does the syncrofsoft License Control Center (LCC) see your extended license?