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  4. elicenser problems with Viennia Suite Pro

  • elicenser problems with Viennia Suite Pro

    N
    N

    I just upgraded from vienna suite to vienna suite pro (great deal by the way).  When I started Sonar the elicenser strated throwing errors for every one of the Vienna Suite Pro Plugins.  What is interesting is that they are registered and activated on my key.  They work with the standalone version of VEP Pro just not Sonar.  Any thoughts?
  • DietzD
    VSL Team
    DietzD

    Sorry to hear you'r facing problems, but I'm sure that they will get sorted out swiftly. :-)

    It's always a good idea to make sure that your eLicenser software is up-to-date and that all its householding tasks are finished after updating. Trying another USB slot for the dongle is helpful, too, to rule out any hardware-related issues.

    But in any case you should get in contact with support@vsl.co.at - VSL's support team will get you up and running again quickly.

    All the best,

    /Dietz - Vienna Symphonic Library