The library doesn't show up in Ensemble. I'm not even sure if it's supposed to since this library is designed for its own player (or the Synchron Player... I'm not sure what they're calling this new interface).

Well, the Vienna Imperial has its own player and it does show up in VE/VE Pro. Did you download and install the latest version of VE/VE Pro ? An update has been released a few days ago. 

Yes, just today I downloaded both the VE installer and Instruments installer, just to be thorough. It didn't get the pianos moving.

The CFX has it's own player. If it's not showing up, something's not right with your configuration.

Something is definitely wrong. I've followed the installation instructions to the T, several times, but it's still no-go.

Logic's plugin scanner returns this dialogue after rescanning all plugins:

_______________________________________________

VALIDATING AUDIO UNIT: 'aumu' - 'VSP0' - 'VSLS'

--------------------------------------------------

Manufacturer String: VSL

AudioUnit Name: Vienna Synchron Pianos

Component Version: 1.0.0 (0x10000)

* * PASS

--------------------------------------------------

TESTING OPEN TIMES:

COLD:

dyld: warning, LC_RPATH @executable_path/Frameworks in /Library/Audio/Plug-Ins/Components/Vienna Synchron Pianos.component/Contents/MacOS/Vienna Synchron Pianos being ignored in restricted program because of @executable_path

dyld: warning, LC_RPATH @executable_path/Frameworks in /Library/Audio/Plug-Ins/Components/Vienna Synchron Pianos.component/Contents/MacOS/Vienna Synchron Pianos being ignored in restricted program because of @executable_path

FATAL ERROR: OpenAComponent: result: -1,0xFFFFFFFF

validation result: couldn’t be opened

Try rebooting.  I needed to do that before it shows up in Logic Pro.

I've tried that, too. Even powered-down.

Logic see it, it just states "couldn't be opened" in the plugin manager.

In Ensemble, I can select Insert Plugin and Vienna Synchron Pianos is an option, but when I select that I get the message "Toolkit: Vienna Synchron Pianos (Could not open plugin),

It's a strange one...

Hi All,

Please make sure that you have also installed the latest eLCC - https://www.steinberg.net/en/company/technologies/elicenser.html

Does that make a difference?

Best, Marnix

That's the version that's installed. Unfortunately it didn't make a difference.

same problem here.... :/

Just bought, downloaded and installed the library but it doesn't show up in Logic Pro. 
Also updated the elicenser and vienna download manager but it just doesn't show.

Janco

Hi. 

That's weird - no troubles on our test systems with Synchron Pianos 1.0.464. 

@elambo, @cobeer: If you cannot open Synchron Pianos in Vienna Ensemble, something else must be wrong. Please contact me at support@vsl.co.at, maybe we can arrange a remote session. 

Best, 
Paul

I just sent you an email, Paul.

Hi!

So here is what helped with elambo: Close your audio host, then go to ~/Library/Preferences and delete at.co.vsl.Vienna Synchron.plist. 

Start your host and scan your plug-ins again. Should work. 

Best, 
Paul

Hi Paul,

I'm experiencing the same problem with Pro Tools (2018.4) on Windows 10 (version 1803).

I have installed the latest Synchron Pianos software (build 1.0.636) and updated both Vienna Ensemble and Vienna Instruments Pro 2 to the latest version available, but I'm receiving the error:

The following plug-ins failed to load because they are not valid 64 bit AAX plug-ins – Vienna Synchron Pianos.aaxplugin

after the Pro Tools plug-in scan during start up.

The solution you provided is applicable in macOS.  Is there a procedure you can suggest me in the Windows operating system so solve the problem?

Thank you.

Best,
Marco

HI artifact-it,

There seems to be a bug with AAX that needs to be fixed - should be done this week.

Meanwhile, a good work-around is to use Vienna Ensemble as a plug-in in Pro Tools and insert Synchron Pianos in Vienna Ensemble.

Thanks for your understanding. We're working on it!

Best,
Paul

Hi Paul,

thank you for the update.  I'll try this workaround while the AAX bug is being fixed.

Cheers,
Marco

Hello everybody,

A new update for the Synchron Pianos software is available for you (1.0.750), with additional features, improved stability and also an updated manual!

Enjoy!

Best,
Paul

@Paul said:

Hello everybody, 

A new update for the Synchron Pianos software is available for you (1.0.750), with additional features, improved stability and  also an updated manual!

Enjoy!

Best, 
Paul

Thanks. I've reinstalled the Synchron Yamaha CFX piano for use in VEP6. The plugin itself loads, but presets won't load any samples. Everything is up-to-date; the Directory Manager is up-to-date. The OS and programs are on a separate drive than that of the sample libraries. Everything is on SSDs. The program is run in Admin mode.

The presets/samples also will not load using a local program such as Vienna Ensemble Standalone.

My other VSL orchestral intruments work fine, especially in VEP6 via Pro Tools 2018.4 which is on the master machine: 2012 Mac Mini i7 Quad Core 2.6 GHz, 16GB RAM, SSD x 5.

My external machine: i7 6-core 8700K at 3.7GHz, 64GB RAM, SSD x 3, Windows 10 Pro, v1803. AMD RX-580 Pulse 8GB.  Please advise.

Hi Jason, 

The sample database management is different in our Synchron Player, it is not in the DIrectory Manager anymore (only for VI). 

Please open the Synchron Player Preferences and go to "Database", then add the new location with the "+" button in the lower left corner. 

Best, 
Paul