@Ashermusic said:
I work part time for EW as their online coordinator and in my experience they are friendly when approached in a friendly manner .
Anyway, when you are having trouble getting answers, you can always email me: jasher@eastwestsounds.com.
Thanks for your offer, appreciated. Even if it's a bit off topic, I will be more specific, because I understand the word "unfriendly" is unclear.
They obviously were never rude. They simply refused fixing or helping with pretty standardized answers like:
"we never heard about" "we can't replicate the problem on our systems" "may you give us some more details".
The funny thing is that the subject of the discussion was in several post of the forum for years, and I sent pages of technical details (I've been a software developer myself, i know how to comment software bugs and how to run troubleshooting) then it was eveident they were just sending "premade standard answers" to take time and symulating interest.
The final funny thing about the bug of the Word Builder is that I got with a kind of "class action" with other community users a final answer "we recognize the bug, but we can't fix now because Play 3 and Holliwood Strings are priority, we will fix as soon as the 2 projects are over".
Nothing happens in all the several following updates...
I read few minuts ago that other users with the same issue are getting now the answer "we know but we are busy working on Play 4 and we will fix it when Play 4 will be ready"... sorry but sounds a bit foolish.
The more unfair thing is that several post informing users about the bug of EWQL SC WB were symply censored and users even banned from forum, so EW keep selling SC with a low transparency about the fact it has serious bugs they will never fix due to commercial focus on other products.
It would be more honest to sell the product under disclaimer of the existing limits, in my very humble opinion.
all the best
Fabio