Registered, not registered...That's is the problem

[Grundman]

Just arrived here and I do not like to post any issues but I'm very anxious to start to use my new Horizon Series purchase: Chambers strings, Solo strings, Vienna Hpars and Vienna Concert Guitar but...but...

All started with the registration. First I enter my personal data. Then I click on register products and I started to register one by one. Later and without left the explorer I went to the tools link and I started to download manuals and perfomance tool. Everything was ok. But when I click on Midi files the system prompted to login again.

That's what I made but all my registered products vanished. No logner acces to any tools and I can not activate the perfomance tool on my computer.

The funny thing was that I have received an email confirmation for every product registered.

Well in a try to resolve by myself this issue I started to register the products again and the system reports that exists other user which this serial numbers registered!!! I know I'm the only one. But even crying in front of the computer the system ignores me.

May I ask for some kind of beatiful help?

Grundman

[PolarBear]

I'd advise you to also send a copy of your post to support@vsl.co.at - I think that's better and faster for you as it is a personal request.

[Grundman]

Thanks for your suggestion but that's what I did. It appears that today Friday does not work any support guy at office. Next weekend....Perhaps it's bad to install things on Thrusday.


Bad thursday...Elmer, David...In any case I will be waiting for a solution. A kind solution. A fridenly solution. Echo, echo....

[cm]

welcome grundman,
my apoligies for the unusual delay - i've just sent you an email regarding this issue
christian

[Grundman]

Say to goodbay to problems....say goodbye to hollywood...(Billiy Joel)


Thanks for your kind support. All is OK.